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Suporte ao Cliente HP - Base de Conhecimento

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Informações

Saiba como atualizar para o Windows 11
Guia de atualização do Windows 11

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Problemas de áudio ou som? Teste o nosso automatizado HP Audio check!

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HP ENVY TouchSmart 15-j178ca Notebook PC Product Specifications

Hardware

Software

Hardware

Product Name	15-j178ca
Product Number	E7Z45UA
Microprocessor	2.4GHz 4th generation Intel Core i7-4700MQ Processor with Turbo Boost up to 3.4GHz
Memory	16GB DDR3L SDRAM (2 DIMM)
Memory Max	Maximum supported = 16GB
Memory Slots	2 user accessible
Video Graphics	NVIDIA GeForce GT 740M switchable graphics with 2048MB DDR3 and up to 1792MB total graphics memory
Display	15.6-inch diagonal Full HD BrightView LED-backlit touchscreen display (1920x1080)
Hard Drive	1TB 5400RPM hard drive with HP ProtectSmart Hard Drive Protection
Network Card	10/100/1000 Gigabit Ethernet LAN (RJ-45 connector)
Wireless Connectivity	Intel 1x1 802.11ac WLAN Bluetooth with WiDi with Intel Smart Connect Technology
Sound	Beats Audio quad speakers and two subwoofers
Keyboard	Full-size island-style backlit keyboard with numeric keypad
Pointing Device	HP Clickpad supporting multi-touch gestures without on/off button
External Ports	Multi-format digital media card reader for Secure Digital cards 4 SuperSpeed USB 3.0, 1 supporting USB Boost 1 HDMI 1 RJ-45 (LAN) 1 Headphone-out/microphone-in combo jack
Dimensions	0.74 in (min H) / 1.18 in (max H) x 14.94 in (W) x 9.87 in (D)
Weight	5.62 lb
Power	120W AC adapter 6-cell 62WHr 2.8 Ah lithium-ion battery
ID Mech Description	Front facing HP TrueVision HD Webcam with integrated dual array digital microphone HP SimplePass with integrated fingerprint reader

Software

Operating System:
Windows 8.1 (64-bit)

Communication Chat:
Pinger: Let your PC handle all your communication with a local phone number, unlimited text messaging to any US/Canada number, incoming calls and voicemail—all for free. Skype Cyberlink YouCam DE: Chat live and capture video or photos.

Games:
Freshpaint Taptiles Wordament Wild Tangent Games for HP pre-installed. Your HP computer comes with 10 Free Sessions of Plants vs. Zombies ($19.99 value) and preloaded with a free game Azteca ($19.99 value).

HP Help Support:
HP Support Assistant: With HP Support Assistant, enjoy immediate, always-on, self-help support built right into your PC, for the life of your PC, absolutely free. HP Utility Center: With the HP Utility Center on Windows 8 PCs, get one place to control your settings for all things HP.

Shopping Services:
Netflix: Watch movies and TV online or via DVDs with subscription. Amazon

Books, Music, Photos, and Videos:
Amazon Kindle for PC e-reader CyberLink PowerDirector: Fast, feature-rich and easy to use, the powerful set of integrated tools lets you create brilliant videos. Whether you’re practically an expert or a novice. Packed with intuitive and exciting features and is designed for creating brilliant high definition videos that will amaze your friends and family. CyberLink PhotoDirector: Makes it easy to create spectacular photos. From the moment your images are imported, the software empowers you with the tools you need to create eye-catching images, including photo management, photo adjustment and advanced editing features. HP Connected Photo: Sync, edit, and share photos. Picture the fun. HP Connected Music: Discover music in a whole new way–from multiple sources.

Books, Music, Photos, and Videos:

Amazon Kindle for PC e-reader

CyberLink PowerDirector: Fast, feature-rich and easy to use, the powerful set of integrated tools lets you create brilliant videos. Whether you’re practically an expert or a novice. Packed with intuitive and exciting features and is designed for creating brilliant high definition videos that will amaze your friends and family.

CyberLink PhotoDirector: Makes it easy to create spectacular photos. From the moment your images are imported, the software empowers you with the tools you need to create eye-catching images, including photo management, photo adjustment and advanced editing features.

HP Connected Photo: Sync, edit, and share photos. Picture the fun.

HP Connected Music: Discover music in a whole new way–from multiple sources.

Productivity Tools:
7-zip: Free File Archive utility preinstalled on HP Windows 8 platforms. Consumers can use 7-zip anywhere, anytime. HP ePrint Box: Simple, secure sharing from nearly anywhere Buy Office 365: The most powerful Office yet with smarter versions of your favorite applications and new cloud services that connect you to your documents and settings – when and where you need them. Getting Started with Windows 8: HP’s application makes it fun & easy to get to know Windows 8. Let us help you learn the basics of navigating the new Start Screen, powering off your device, and additional tips and tricks through helpful step by step videos. HP CoolSense technology adjusts its temperature based on usage and conditions. It stays cool. You stay comfortable.

Productivity Tools:

7-zip: Free File Archive utility preinstalled on HP Windows 8 platforms. Consumers can use 7-zip anywhere, anytime.

HP ePrint

Box: Simple, secure sharing from nearly anywhere

Buy Office 365: The most powerful Office yet with smarter versions of your favorite applications and new cloud services that connect you to your documents and settings – when and where you need them.

Getting Started with Windows 8: HP’s application makes it fun & easy to get to know Windows 8. Let us help you learn the basics of navigating the new Start Screen, powering off your device, and additional tips and tricks through helpful step by step videos.

HP CoolSense technology adjusts its temperature based on usage and conditions. It stays cool. You stay comfortable.

Security Protection:
Free 30-day Trial of McAfee LiveSafe service included. McAfee LiveSafe service enriches your digital life by protecting your data, identity and all your devices so you can connect with confidence. HP ProtectSmart helps protect your data from accidental bumps and bruises. HP SimplePass: Assign passwords to your fingerprints for PC and online account access simply by swiping. HP Recovery Manager: Recover, restore, and create recovery media for, your PC.

Security Protection:

Free 30-day Trial of McAfee LiveSafe service included. McAfee LiveSafe service enriches your digital life by protecting your data, identity and all your devices so you can connect with confidence.

HP ProtectSmart helps protect your data from accidental bumps and bruises.

HP SimplePass: Assign passwords to your fingerprints for PC and online account access simply by swiping.

HP Recovery Manager: Recover, restore, and create recovery media for, your PC.