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Suporte ao Cliente HP - Base de Conhecimento

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  • Informações

    -A HP não oferece ou presta garantia a produtos provenientes de furto ou roubo;

    -A HP não se responsabiliza pelo cancelamento de licenças de software em produtos provenientes de furto ou roubo.

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SUPPORT COMMUNICATION- AVISO AOS CLIENTES

Identificação do documento: c01887831

Versão: 1

Visor LCD do notebook não consegue sair do modo de espera

Notice:: The information in this document, including products and software versions, is current as of the release date.The information in this document is subject to change without notice.

Data de liberação : 27-Sep-2009

Última atualização : 12-Oct-2009

Potential Security Impact:
O cliente informa um dos seguintes sintomas:
  • O sistema não consegue sair do estado de gerenciamento de energia do Windows XP, é esgotado tempo limite do monitor devido a um problema no sistema operacional da Microsoft.
  • O tempo limite do monitor do notebook irá se esgotar de acordo com a diretiva de energia atribuída ao sistema; contudo, ele nem sempre retoma a operação após atividade do teclado ou mouse.
  • O sistema é ligado, mas o usuário talvez não possa ativar a tela. Pressionar manualmente Fn+F4 ou Fn+F5 (dependendo do notebook HP) ativará o monitor.

Source:HP, HP Product Security Response Team (PSRT)

Detalhes
Os sintomas acima são isolados devido a uma chave do Registro SP1 ausente no Windows XP.
OBSERVAÇÃO: Este é um problema conhecido da Microsoft (artigo 823348 da base de dados de conhecimento da Microsoft) e não se limita a produtos HP.
Para corrigir o problema acima, deve-se adicionar o seguinte ao Registro:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\GraphicsDrivers\LidCloseSetPower
AVISO:
Modificar o Registro pode causar sérios problemas no âmbito do sistema, e pode ser necessário reinstalar o Windows para corrigi-los. A HP não pode garantir que os problemas resultantes do uso de Editor do Registro ou Patches do Registro possam ser resolvidos. O uso destas ferramentas é de sua inteira responsabilidade. A HP recomenda definir um ponto de restauração do Windows fazer backup do Registro antes de modificá-lo.
Para obter informações sobre como editar o Registro, consulte o tópico da Ajuda "Alterar chaves e valores", no Editor do Registro (Regedit.exe), ou os tópicos da Ajuda "Adicionar e excluir informações do Registro" e "Editar dados do Registro", no Regedt32.exe. Lembre-se de fazer backup do Registro antes de editá-lo. Para obter informações sobre backup do Registro, consulte os tópico da Ajuda "Como fazer backup do Registro", no Editor do Registro (Regedit.exe), ou "Chaves do Registro: salvar em arquivos", no Regedt32.exe.
System management and security procedures must be reviewed frequently to maintain system integrity. HP is continually reviewing and enhancing the security features of software products to provide customers with current secure solutions.

"HP is broadly distributing this Security Bulletin in order to bring to the attention of users of the affected HP products the important security information contained in this Bulletin.HP recommends that all users determine the applicability of this information to their individual situations and take appropriate action.HP does not warrant that this information is necessarily accurate or complete for all user situations and, consequently, HP will not be responsible for any damages resulting from user's use or disregard of the information provided in this Bulletin.To the extent permitted by law, HP disclaims all warranties, either express or implied, including the warranties of merchantability and fitness for a particular purpose, title and non-infringement."
HISTÓRICO DE REVISÕES : Data de lançamento: ID do documento de 12-11-2003: CN0256W

Hardware platforms affected : Compaq Armada 110 Notebook PC series, Compaq Armada 1100 Notebook PC series, Compaq Armada 110s Notebook PC series, Compaq Armada 1500 Notebook PC series, Compaq Armada 1500c Notebook PC, Compaq Armada 1500c Notebook PC series, Compaq Armada 1700 Notebook PC series, Compaq Armada 1750 Notebook PC, Compaq Armada 1750 Notebook PC series, Compaq Armada 3500 Notebook PC series, Compaq Armada 4100 Notebook PC series, Compaq Armada 4200 Notebook PC series, Compaq Armada 6500 Notebook PC series, Compaq Armada 7300 Notebook PC series, Compaq Armada 7400 Notebook PC 6266/T/0/0/0, Compaq Armada 7400 Notebook PC series, Compaq Armada 7700 Notebook PC series, Compaq Armada 7800 Notebook PC series, Compaq Armada E700 Notebook PC series, Compaq Armada SB Notebook PC series, Compaq Armada V300 Notebook PC series, Compaq Armada e500 Notebook PC, Compaq Armada e500s Notebook PC series, Compaq Armada m300 Notebook PC series, Compaq Armada m700 Notebook PC, Compaq Evo Notebook PC n110 series, Compaq Evo Notebook PC n115 series, Compaq Evo Notebook n200, Compaq Evo Notebook n620c, Compaq Evo n1000c Notebook PC, Compaq Evo n1000v Notebook PC, Compaq Evo n1005v Notebook PC, Compaq Evo n1010v Notebook PC, Compaq Evo n1015v Notebook PC, Compaq Evo n1020v Notebook PC, Compaq Evo n1050v Notebook PC, Compaq Evo n150 Notebook PC, Compaq Evo n160 Notebook PC, Compaq Evo n180 Notebook PC, Compaq Evo n400c Notebook PC, Compaq Evo n410c Notebook PC, Compaq Evo n600c Notebook PC, Compaq Evo n610c Notebook PC, Compaq Evo n610v Notebook PC, Compaq Evo n800c Notebook PC, Compaq Evo n800v Notebook PC, Compaq Evo n800w Notebook PC, Compaq Presario 1000 Notebook PC series, Compaq Presario 1100 Notebook PC series, Compaq Presario 1200 Notebook PC series, Compaq Presario 12XL Notebook PC series, Compaq Presario 1400 Notebook PC series, Compaq Presario 14XL Notebook PC series, Compaq Presario 1500 Notebook PC series, Compaq Presario 1600 Notebook PC series, Compaq Presario 1600XL/1800XL Port Replicator, Compaq Presario 16XL Notebook PC series, Compaq Presario 1700 Notebook PC series, Compaq Presario 17XL Notebook PC series, Compaq Presario 1800 Notebook PC series, Compaq Presario 18XL Notebook PC series, Compaq Presario 1900 Notebook PC series, Compaq Presario 2100 Notebook PC series, Compaq Presario 2500 Notebook PC series, Compaq Presario 2700 Notebook PC series, Compaq Presario 2800 Notebook PC series, Compaq Presario 300 Notebook PC series, Compaq Presario 3000 Notebook PC series, Compaq Presario 700 Notebook PC series, Compaq Presario 800 Notebook PC series, Compaq Presario 900 Notebook PC series, Compaq Presario B3800 Notebook PC series, Compaq Presario M2000 Notebook PC series, Compaq Presario R3000 Notebook PC series, Compaq Presario R4000 Notebook PC series, Compaq Presario V2000 Notebook PC series, Compaq Presario V4000 Notebook PC series, Compaq Presario X1000 Notebook PC series, Compaq Presario X1200 Notebook PC series, Compaq Presario X1300 Notebook PC series, Compaq Presario X1400 Notebook PC series, Compaq Presario X1500 Notebook PC series, Compaq Presario X6000 Notebook PC series, Compaq tc1000 Tablet PC, HP Compaq nc4000 Notebook PC, HP Compaq nc4010 Notebook PC, HP Compaq nc4200 Notebook PC, HP Compaq nc6000 Notebook PC, HP Compaq nc6110 Notebook PC, HP Compaq nc6120 Notebook PC, HP Compaq nc6220 Notebook PC, HP Compaq nc6230 Notebook PC, HP Compaq nc8000 Notebook PC, HP Compaq nc8230 Notebook PC, HP Compaq nw8000 Mobile Workstation, HP Compaq nw8240 Mobile Workstation, HP Compaq nx4800 Notebook PC, HP Compaq nx5000 Notebook PC, HP Compaq nx6110 Notebook PC, HP Compaq nx6115 Notebook PC, HP Compaq nx6120 Notebook PC, HP Compaq nx6125 Notebook PC, HP Compaq nx7000 Notebook PC, HP Compaq nx7010 Notebook PC, HP Compaq nx7100 Notebook PC, HP Compaq nx8220 Notebook PC, HP Compaq nx9000 Notebook PC, HP Compaq nx9005 Notebook PC, HP Compaq nx9008 Notebook PC, HP Compaq nx9010 Notebook PC, HP Compaq nx9100 Notebook PC, HP Compaq nx9110 Notebook PC, HP Compaq nx9600 Notebook PC, HP Compaq tc1100 Tablet PC, HP Compaq tc4200 Tablet PC, HP OmniBook 2000 Notebook PC, HP OmniBook 2100 Notebook PC, HP OmniBook 300 Notebook PC, HP OmniBook 3000 Notebook PC, HP OmniBook 3100 Notebook PC, HP OmniBook 4000 Notebook PC, HP OmniBook 4100 Notebook PC, HP OmniBook 4150 Notebook PC, HP OmniBook 4150B Notebook PC, HP OmniBook 425 Notebook PC, HP OmniBook 430 Notebook PC, HP OmniBook 500 Notebook PC, HP OmniBook 5000 Notebook PC, HP OmniBook 510 Notebook PC, HP OmniBook 530 Notebook PC, HP OmniBook 5500 Notebook PC, HP OmniBook 5700 Notebook PC, HP OmniBook 6000 Notebook PC, HP OmniBook 600C Notebook PC, HP OmniBook 600CT Notebook PC, HP OmniBook 6100 Notebook PC, HP OmniBook 7100 Notebook PC, HP OmniBook 7150 Notebook PC, HP OmniBook 800 Notebook PC, HP OmniBook 900 Notebook PC, HP OmniBook 900B Notebook PC, HP OmniBook Sojourn Notebook PC, HP OmniBook XE-DA Notebook PC, HP OmniBook XE2-DB Notebook PC, HP OmniBook XE2-DD Notebook PC, HP OmniBook XE2-DE Notebook PC, HP OmniBook XE2-DI Notebook PC, HP OmniBook vt6200 Notebook PC, HP OmniBook xe2-dc Notebook PC, HP OmniBook xe3-gc Notebook PC, HP OmniBook xe3-gd Notebook PC, HP OmniBook xe3-ge Notebook PC, HP OmniBook xe3-gf Notebook PC, HP OmniBook xe3L-gf Notebook PC, HP OmniBook xe4100 Notebook PC, HP OmniBook xe4400 Notebook PC, HP OmniBook xe4500 Notebook PC, HP OmniBook xt1000-ib Notebook PC, HP OmniBook xt1000s-ib Notebook PC, HP OmniBook xt1500-ic Notebook PC, HP OmniBook xt1500-id Notebook PC, HP OmniBook xt6050 Notebook PC, HP OmniBook xt6200 Notebook PC, HP Pavilion dv1000 Notebook PC series, HP Pavilion dv4000 Notebook PC series, HP Pavilion n3000 Notebook PC series, HP Pavilion n5000 Notebook PC series, HP Pavilion n6000 Notebook PC series, HP Pavilion xf3000 Notebook PC series, HP Pavilion xh Notebook PC series, HP Pavilion xt100 Notebook PC series, HP Pavilion xt200 Notebook PC series, HP Pavilion xt300 Notebook PC series, HP Pavilion xt400 Notebook PC series, HP Pavilion xt4300 Notebook PC series, HP Pavilion xt500 Notebook PC series, HP Pavilion xt5300 Notebook PC series, HP Pavilion xu100 Notebook PC series, HP Pavilion xz100 Notebook PC series, HP Pavilion zd7000 Notebook PC series, HP Pavilion zd8000 Notebook PC series, HP Pavilion ze1000 Notebook PC series, HP Pavilion ze2000 Notebook PC series, HP Pavilion ze4100 Notebook PC series, HP Pavilion ze4200 Notebook PC series, HP Pavilion ze4300 Notebook PC series, HP Pavilion ze4400 Notebook PC series, HP Pavilion ze4500 Notebook PC series, HP Pavilion ze4600 Notebook PC series, HP Pavilion ze4700 Notebook PC series, HP Pavilion ze4800 Notebook PC series, HP Pavilion ze4900 Notebook PC series, HP Pavilion ze5000 Notebook PC series, HP Pavilion ze5100 Notebook PC series, HP Pavilion ze5200 Notebook PC series, HP Pavilion ze5300 Notebook PC series, HP Pavilion ze5400 Notebook PC series, HP Pavilion ze5477WM Notebook PC, HP Pavilion ze5500 Notebook PC series, HP Pavilion ze5600 Notebook PC series, HP Pavilion ze5700 Notebook PC series, HP Pavilion zt1000 Notebook PC series, HP Pavilion zt1100 Notebook PC series, HP Pavilion zt1200 Notebook PC series, HP Pavilion zt3000 Notebook PC series, HP Pavilion zt3300 Notebook PC series, HP Pavilion zu1100 Notebook PC series, HP Pavilion zv5000 Notebook PC series, HP Pavilion zv6000 Notebook PC series, HP Pavilion zx5000 Notebook PC series

Sistemas operacionais afetados : HP Compaq nx9500 Notebook PC Microsoft Windows XP

Softwares afetados : Não aplicável

ID de referência cruzada de comunicações de suporte : IA01209446

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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