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SUPPORT COMMUNICATION- ASESORAMIENTO A USUARIOS

ID de documento: c02861296

Versión: 1

Portátiles HP: Microsoft Windows no detecta un dispositivo de disco en llave USB 2.0

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Fecha de publicación : 03-Jun-2011

Última actualización : 08-Aug-2011

DESCRIPTION
El sistema operativo Microsoft Windows no detecta un dispositivo de disco en llave (DOK) USB 2.0 cuando se conecta en puertos USB 3.0. Este problema sólo ocurre en los modelos más antiguos de DOK USB 2.0 que se ejecutan en modo USB de máxima velocidad. Este problema no ocurre en los modelos más nuevos de DOK USB2.0 que se ejecutan en modo de alta velocidad.
Además, aparecerá un mensaje de error en el que se indica que el software del dispositivo no se ha instalado correctamente.

ÁMBITO
Portátil HP EliteBook 8460p
Portátil HP EliteBook 8560p
RESOLUCIÓN
Para resolver este problema, desconecte y vuelva a conectar el dispositivo DOK USB2.0.

Hardware platforms affected : HP EliteBook 8460p Notebook PC, HP EliteBook 8560p Notebook PC

Sistemas operativos afectados : Microsoft Windows 7 Enterprise (32-bit)(Standard HP Product) Microsoft Windows 7 Enterprise (64-bit)(Standard HP Product) Microsoft Windows 7 Home Basic (32-bit)(Standard HP Product) Microsoft Windows 7 Home Basic (64-bit)(Standard HP Product) Microsoft Windows 7 Home Premium (32-bit)(Standard HP Product) Microsoft Windows 7 Home Premium (64-bit)(Standard HP Product) Microsoft Windows 7 Professional (32-bit)(Standard HP Product) Microsoft Windows 7 Professional (64-bit)(Standard HP Product) Microsoft Windows 7 Starter (32-bit)(Standard HP Product) Microsoft Windows 7 Ultimate (32-bit)(Standard HP Product) Microsoft Windows 7 Ultimate (64-bit)(Standard HP Product) Microsoft Windows Vista (32-bit) Microsoft Windows Vista (32-bit) with Downgrade English OS(Standard HP Product) Microsoft Windows Vista (64-bit) Microsoft Windows Vista Business (32-bit)(Standard HP Product) Microsoft Windows Vista Business (64-bit)(Standard HP Product) Microsoft Windows Vista Enterprise (32-bit)(Standard HP Product) Microsoft Windows Vista Enterprise (64-bit)(Standard HP Product) Microsoft Windows Vista Home Basic (32-bit)(Standard HP Product) Microsoft Windows Vista Home Basic (64-bit)(Standard HP Product) Microsoft Windows Vista Home Premium (32-bit)(Standard HP Product) Microsoft Windows Vista Home Premium (64-bit)(Standard HP Product) Microsoft Windows Vista Starter (32-bit)(Standard HP Product) Microsoft Windows Vista Ultimate (32-bit)(Standard HP Product) Microsoft Windows Vista Ultimate (64-bit)(Standard HP Product) Microsoft Windows XP Microsoft Windows XP 64-Bit Edition(Standard HP Product) Microsoft Windows XP Advanced Server Media(Standard HP Product) Microsoft Windows XP Home Edition(Standard HP Product) Microsoft Windows XP Pro 64-Bit Edition(Standard HP Product) Microsoft Windows XP Professional Edition(Standard HP Product) Microsoft Windows XP Tablet PC Edition(Standard HP Product) Microsoft Windows Xpe(Standard HP Product)

Software afectado : No aplicable

ID de referencia cruzada de comunicación de soporte : IA02777998

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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