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SUPPORT COMMUNICATION- AVISO AL CLIENTE

ID de documento: c01887832

Versión: 1

La pantalla LCD del portátil no logra arrancar desde el modo de espera

Notice:: The information in this document, including products and software versions, is current as of the release date.The information in this document is subject to change without notice.

Fecha de publicación : 27-Sep-2009

Última actualización : 12-Oct-2009

Potential Security Impact:
El cliente informa acerca de cualquiera de los siguientes síntomas:
  • El sistema no logra arrancar desde el estado de administración de energía de Windows XP, tiempo de espera del monitor/pantalla, debido a un problema del sistema operativo de Microsoft.
  • La pantalla del portátil queda en tiempo de espera siguiendo la política de energía designada del sistema operativo, sin embargo, no siempre se resume con éxito al reanudar la actividad del teclado y del ratón.
  • El sistema se enciende pero el usuario puede no estar disponible para activar la pantalla. Pulsar manualmente Fn+F4 o Fn+F5 (dependiendo del portátil HP) activará la pantalla.

Source:HP, HP Product Security Response Team (PSRT)

Detalles
Los síntomas anteriores se limitan a una clave de registro perdida de Windows XP SP1.
NOTA: Esto es un problema conocido de Microsoft (Knowledge Base artículo 823348) y no se limita a productos HP.
Para corregir el problema anterior es necesario añadir lo siguiente al Registro:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\GraphicsDrivers\LidCloseSetPower
ADVERTENCIA:
Modificar el Registro podría causar problemas graves y serios en el sistema que pueden exigir la reinstalación de Windows para corregirlos. HP no puede garantizar la solución de los problemas que surjan como resultado del uso de Editor de Registro o Parches de Registro. Use estas herramientas bajo su propia responsabilidad. HP recomienda configurar un Punto de Restauración de Windows o realizar una copia de seguridad del Registro antes de modificarlo.
Para obtener información acerca de cómo editar el Registro, vea el tema de ayuda Cambio de claves y valores en el Editor de Registro (Regedit.exe) o los temas de ayuda Agregar y eliminar información en el Registro y Editar datos del Registro en Regedt32.exe. Tenga en cuenta que debe realizar una copia de seguridad del registro antes de editarlo. Para obtener información acerca de cómo crear una copia de seguridad del Registro, vea el tema de ayuda Copia de seguridad del Registro en el Editor de Registro (Regedit.exe) o "claves de registro: guardar en archivos" en Regedt32.exe.
System management and security procedures must be reviewed frequently to maintain system integrity. HP is continually reviewing and enhancing the security features of software products to provide customers with current secure solutions.

"HP is broadly distributing this Security Bulletin in order to bring to the attention of users of the affected HP products the important security information contained in this Bulletin.HP recommends that all users determine the applicability of this information to their individual situations and take appropriate action.HP does not warrant that this information is necessarily accurate or complete for all user situations and, consequently, HP will not be responsible for any damages resulting from user's use or disregard of the information provided in this Bulletin.To the extent permitted by law, HP disclaims all warranties, either express or implied, including the warranties of merchantability and fitness for a particular purpose, title and non-infringement."
HISTORIAL DE REVISIONES : Fecha de publicación: 12-11-2003 ID de documento: CN0256W

Hardware platforms affected : Compaq Armada 110 Notebook PC series, Compaq Armada 1100 Notebook PC series, Compaq Armada 110s Notebook PC series, Compaq Armada 1500 Notebook PC series, Compaq Armada 1500c Notebook PC, Compaq Armada 1500c Notebook PC series, Compaq Armada 1700 Notebook PC series, Compaq Armada 1750 Notebook PC, Compaq Armada 1750 Notebook PC series, Compaq Armada 3500 Notebook PC series, Compaq Armada 4100 Notebook PC series, Compaq Armada 4200 Notebook PC series, Compaq Armada 6500 Notebook PC series, Compaq Armada 7300 Notebook PC series, Compaq Armada 7400 Notebook PC 6266/T/0/0/0, Compaq Armada 7400 Notebook PC series, Compaq Armada 7700 Notebook PC series, Compaq Armada 7800 Notebook PC series, Compaq Armada E700 Notebook PC series, Compaq Armada SB Notebook PC series, Compaq Armada V300 Notebook PC series, Compaq Armada e500 Notebook PC, Compaq Armada e500s Notebook PC series, Compaq Armada m300 Notebook PC series, Compaq Armada m700 Notebook PC, Compaq Evo Notebook PC n110 series, Compaq Evo Notebook PC n115 series, Compaq Evo Notebook n200, Compaq Evo Notebook n620c, Compaq Evo n1000c Notebook PC, Compaq Evo n1000v Notebook PC, Compaq Evo n1005v Notebook PC, Compaq Evo n1010v Notebook PC, Compaq Evo n1015v Notebook PC, Compaq Evo n1020v Notebook PC, Compaq Evo n1050v Notebook PC, Compaq Evo n150 Notebook PC, Compaq Evo n160 Notebook PC, Compaq Evo n180 Notebook PC, Compaq Evo n400c Notebook PC, Compaq Evo n410c Notebook PC, Compaq Evo n600c Notebook PC, Compaq Evo n610c Notebook PC, Compaq Evo n610v Notebook PC, Compaq Evo n800c Notebook PC, Compaq Evo n800v Notebook PC, Compaq Evo n800w Notebook PC, Compaq Presario 1000 Notebook PC series, Compaq Presario 1100 Notebook PC series, Compaq Presario 1200 Notebook PC series, Compaq Presario 12XL Notebook PC series, Compaq Presario 1400 Notebook PC series, Compaq Presario 14XL Notebook PC series, Compaq Presario 1500 Notebook PC series, Compaq Presario 1600 Notebook PC series, Compaq Presario 1600XL/1800XL Port Replicator, Compaq Presario 16XL Notebook PC series, Compaq Presario 1700 Notebook PC series, Compaq Presario 17XL Notebook PC series, Compaq Presario 1800 Notebook PC series, Compaq Presario 18XL Notebook PC series, Compaq Presario 1900 Notebook PC series, Compaq Presario 2100 Notebook PC series, Compaq Presario 2500 Notebook PC series, Compaq Presario 2700 Notebook PC series, Compaq Presario 2800 Notebook PC series, Compaq Presario 300 Notebook PC series, Compaq Presario 3000 Notebook PC series, Compaq Presario 700 Notebook PC series, Compaq Presario 800 Notebook PC series, Compaq Presario 900 Notebook PC series, Compaq Presario B3800 Notebook PC series, Compaq Presario M2000 Notebook PC series, Compaq Presario R3000 Notebook PC series, Compaq Presario R4000 Notebook PC series, Compaq Presario V2000 Notebook PC series, Compaq Presario V4000 Notebook PC series, Compaq Presario X1000 Notebook PC series, Compaq Presario X1200 Notebook PC series, Compaq Presario X1300 Notebook PC series, Compaq Presario X1400 Notebook PC series, Compaq Presario X1500 Notebook PC series, Compaq Presario X6000 Notebook PC series, Compaq tc1000 Tablet PC, HP Compaq nc4000 Notebook PC, HP Compaq nc4010 Notebook PC, HP Compaq nc4200 Notebook PC, HP Compaq nc6000 Notebook PC, HP Compaq nc6110 Notebook PC, HP Compaq nc6120 Notebook PC, HP Compaq nc6220 Notebook PC, HP Compaq nc6230 Notebook PC, HP Compaq nc8000 Notebook PC, HP Compaq nc8230 Notebook PC, HP Compaq nw8000 Mobile Workstation, HP Compaq nw8240 Mobile Workstation, HP Compaq nx4800 Notebook PC, HP Compaq nx5000 Notebook PC, HP Compaq nx6110 Notebook PC, HP Compaq nx6115 Notebook PC, HP Compaq nx6120 Notebook PC, HP Compaq nx6125 Notebook PC, HP Compaq nx7000 Notebook PC, HP Compaq nx7010 Notebook PC, HP Compaq nx7100 Notebook PC, HP Compaq nx8220 Notebook PC, HP Compaq nx9000 Notebook PC, HP Compaq nx9005 Notebook PC, HP Compaq nx9008 Notebook PC, HP Compaq nx9010 Notebook PC, HP Compaq nx9100 Notebook PC, HP Compaq nx9110 Notebook PC, HP Compaq nx9600 Notebook PC, HP Compaq tc1100 Tablet PC, HP Compaq tc4200 Tablet PC, HP OmniBook 2000 Notebook PC, HP OmniBook 2100 Notebook PC, HP OmniBook 300 Notebook PC, HP OmniBook 3000 Notebook PC, HP OmniBook 3100 Notebook PC, HP OmniBook 4000 Notebook PC, HP OmniBook 4100 Notebook PC, HP OmniBook 4150 Notebook PC, HP OmniBook 4150B Notebook PC, HP OmniBook 425 Notebook PC, HP OmniBook 430 Notebook PC, HP OmniBook 500 Notebook PC, HP OmniBook 5000 Notebook PC, HP OmniBook 510 Notebook PC, HP OmniBook 530 Notebook PC, HP OmniBook 5500 Notebook PC, HP OmniBook 5700 Notebook PC, HP OmniBook 6000 Notebook PC, HP OmniBook 600C Notebook PC, HP OmniBook 600CT Notebook PC, HP OmniBook 6100 Notebook PC, HP OmniBook 7100 Notebook PC, HP OmniBook 7150 Notebook PC, HP OmniBook 800 Notebook PC, HP OmniBook 900 Notebook PC, HP OmniBook 900B Notebook PC, HP OmniBook Sojourn Notebook PC, HP OmniBook XE-DA Notebook PC, HP OmniBook XE2-DB Notebook PC, HP OmniBook XE2-DD Notebook PC, HP OmniBook XE2-DE Notebook PC, HP OmniBook XE2-DI Notebook PC, HP OmniBook vt6200 Notebook PC, HP OmniBook xe2-dc Notebook PC, HP OmniBook xe3-gc Notebook PC, HP OmniBook xe3-gd Notebook PC, HP OmniBook xe3-ge Notebook PC, HP OmniBook xe3-gf Notebook PC, HP OmniBook xe3L-gf Notebook PC, HP OmniBook xe4100 Notebook PC, HP OmniBook xe4400 Notebook PC, HP OmniBook xe4500 Notebook PC, HP OmniBook xt1000-ib Notebook PC, HP OmniBook xt1000s-ib Notebook PC, HP OmniBook xt1500-ic Notebook PC, HP OmniBook xt1500-id Notebook PC, HP OmniBook xt6050 Notebook PC, HP OmniBook xt6200 Notebook PC, HP Pavilion dv1000 Notebook PC series, HP Pavilion dv4000 Notebook PC series, HP Pavilion n3000 Notebook PC series, HP Pavilion n5000 Notebook PC series, HP Pavilion n6000 Notebook PC series, HP Pavilion xf3000 Notebook PC series, HP Pavilion xh Notebook PC series, HP Pavilion xt100 Notebook PC series, HP Pavilion xt200 Notebook PC series, HP Pavilion xt300 Notebook PC series, HP Pavilion xt400 Notebook PC series, HP Pavilion xt4300 Notebook PC series, HP Pavilion xt500 Notebook PC series, HP Pavilion xt5300 Notebook PC series, HP Pavilion xu100 Notebook PC series, HP Pavilion xz100 Notebook PC series, HP Pavilion zd7000 Notebook PC series, HP Pavilion zd8000 Notebook PC series, HP Pavilion ze1000 Notebook PC series, HP Pavilion ze2000 Notebook PC series, HP Pavilion ze4100 Notebook PC series, HP Pavilion ze4200 Notebook PC series, HP Pavilion ze4300 Notebook PC series, HP Pavilion ze4400 Notebook PC series, HP Pavilion ze4500 Notebook PC series, HP Pavilion ze4600 Notebook PC series, HP Pavilion ze4700 Notebook PC series, HP Pavilion ze4800 Notebook PC series, HP Pavilion ze4900 Notebook PC series, HP Pavilion ze5000 Notebook PC series, HP Pavilion ze5100 Notebook PC series, HP Pavilion ze5200 Notebook PC series, HP Pavilion ze5300 Notebook PC series, HP Pavilion ze5400 Notebook PC series, HP Pavilion ze5477WM Notebook PC, HP Pavilion ze5500 Notebook PC series, HP Pavilion ze5600 Notebook PC series, HP Pavilion ze5700 Notebook PC series, HP Pavilion zt1000 Notebook PC series, HP Pavilion zt1100 Notebook PC series, HP Pavilion zt1200 Notebook PC series, HP Pavilion zt3000 Notebook PC series, HP Pavilion zt3300 Notebook PC series, HP Pavilion zu1100 Notebook PC series, HP Pavilion zv5000 Notebook PC series, HP Pavilion zv6000 Notebook PC series, HP Pavilion zx5000 Notebook PC series

Sistemas operativos afectados : HP Compaq nx9500 Notebook PC Microsoft Windows XP

Software afectado : No aplicable

ID de referencia cruzada de comunicación de soporte : IA01209446

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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