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HP Customer Support - Knowledge Base

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  • Information
    Clarifying Windows 7 and 8.1 Support

    Understanding Windows support policy and learning HP's supported Skylake systems.  View Article

    Information
    Coronavirus (COVID-19) Impact

    We are experiencing longer than expected wait times to reach an agent. Please use the resources here on our HP Support website to answer your questions and troubleshoot any issues you may be experiencing.  Try our Virtual Agent and Diagnostic Tools for faster service.

    Information
    Fix Windows 10 Update Issues

    > Print spooler or any other printer problems caused by a Windows 10 update or upgrade - Click Here
    > Resolve Windows 10 or update issues on HP computer – Click Here

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HP PCs - Unable to Log in to Windows Troubleshooting

This document applies to HP desktop and notebook computers with Windows.
When you forget your login password, you cannot access Windows. Other issues might include:
  • You can't log in to your computer.
  • You forgot your user account password.
  • You can't sign in to your Microsoft connected account.
To reset the password you use to sign in to Windows, go to Unable to Log in to Windows Troubleshooting.

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Country/Region: Flag Bulgaria

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