Battery and Adapter Issues
Battery and Adapter Issues
Laptop batteries and adapters can malfunction in several ways. The battery may stop charging or won’t hold a charge, or the AC adaptor can stop working. To identify and solve your issue, run the Battery Check diagnostic below. Our automated Virtual Assistant can also help diagnose battery issues, or you can explore the self-guided solutions on this page.
Battery Check
Battery Check
HP Battery Check provides a simple but accurate test of the battery for notebooks and provides advanced information on the state of the battery and any maintenance action that may be required.
Requires HP Support Assistant version 8.5 or later
Adapter troubleshooting
If an AC power adapter fails, it will not recharge the battery and it will not provide power to operate the notebook, which will cause the computer to rely on the battery. Use this document to learn how to use and test your notebook AC power adapter: HP Notebook PCs - Using and Testing the AC Power Adapter
Identify your computer
Enter your model name or serial number to find software and manuals specific to your device.
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Search by issue to find step-by-step guidance for diagnosing and solving most computer issues.
Self-guided troubleshooting for battery issues
- Click the Download button and install the latest HP PC Hardware Diagnostics.
- After Installation, select Start from your PC, and then under All Apps, select HP Help and Support, then HP PC Hardware Diagnostics Windows.
- The app opens to the main menu. Click System Tests.
- Click the Run Once button and follow the instructions on the screen
- If the hardware test passes, your hardware is functioning properly. If there is a hardware failure, you will see a “Fail” notice with an error code.
Learn more about HP PC Hardware Diagnostics.
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