Battery and Adapter Issues





Adapter troubleshooting
If an AC power adapter fails, it will not recharge the battery and it will not provide power to operate the notebook, which will cause the computer to rely on the battery. Use this document to learn how to use and test your notebook AC power adapter: HP Notebook PCs - Using and Testing the AC Power Adapter
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Self-guided troubleshooting for battery issues
A Microsoft troubleshooter solution is a .diagcab file, which may contain a single fix or multiple fixes for a single or a series of issues. Once downloaded, click to launch the troubleshooter. Applicable only for Windows 7 and later versions.
- Click the Download button and install the latest HP PC Hardware Diagnostics.
- After Installation, select Start from your PC, and then under All Apps, select HP Help and Support, then HP PC Hardware Diagnostics Windows.
- The app opens to the main menu. Click System Tests.
- Click the Run Once button and follow the instructions on the screen
- If the hardware test passes, your hardware is functioning properly. If there is a hardware failure, you will see a “Fail” notice with an error code.
Learn more about HP PC Hardware Diagnostics.
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