Error:

Javascript is disabled in this browser. This page requires Javascript. Modify your browser's settings to allow Javascript to execute. See your browser's documentation for specific instructions.

hp-support-head-portlet

Actions

HP Customer Support - Knowledge Base

hp-contact-secondary-navigation-portlet

Actions

hp-share-print-widget-portlet

Actions

Information

Need Windows 11 help?
Check the information on compatibility, upgrade, and available fixes from HP and Microsoft. Windows 11 Support Center

Feedback

hp-concentra-wrapper-portlet

Actions

HP DeskJet 2600 printers - E4 error (Paper jam)

During a print job, the printer stops feeding pages, an E4 error displays and the Resume light blinks. This indicates that paper might be jammed inside the printer.

Note:

Paper jams can be real or false. The printer might report a paper jam even when there is no jammed paper. The following steps apply to both real and false paper jams.

Example of E4 error and blinking Resume light

Perform the following tasks in the order given. Use the printer after each task to see if the issue is resolved.

Clear jammed paper from the printer

Paper jams can occur in multiple areas of the printer. If you cannot find the paper jam in one area, continue to the next area until the jam is located.

Clear jammed paper from the input tray

Remove any jammed paper that is accessible from the input tray area.

Press the Cancel button to try and automatically clear the paper jam.

If the paper jam error persists, continue with these steps to manually clear the jam.
Lift and hold the input tray shield.

CAUTION:
Do not remove the input tray shield. The input tray shield prevents foreign debris from falling into the paper path and causing paper jams.
Use a flashlight to check for and remove any jammed paper and bits of torn paper from the input tray. To avoid tearing any whole sheets of paper, pull the paper with both hands.
Make sure there are no foreign objects in the paper path, and then reload the input tray with new paper.
Press the Resume button on the printer control panel to continue the print job.

Clear jammed paper from the output tray

Remove any jammed paper that is accessible from the output tray area.

Press the Cancel button to try and automatically clear the paper jam.

If the paper jam error persists, continue with these steps to manually clear the jam.
Use a flashlight to check for and remove any jammed paper and bits of torn paper from the output tray. To avoid tearing any whole sheets of paper, pull the paper with both hands.
Press the Resume button on the printer control panel to continue the print job.

Clear jammed paper from the ink cartridge access area

Remove any jammed paper from the ink cartridge access area.

Press the Cancel button to try and automatically clear the paper jam.

If the paper jam error persists, continue with these steps to manually clear the jam.
Turn off the printer, and then disconnect the power cord.

Warning:
To avoid risk of injuries or electric shock, you must disconnect the power cord before reaching inside the printer.
Open the ink cartridge access door.
If the carriage is in the center of the printer, slide it to the right.
Remove any jammed paper from inside the printer. Use a flashlight to thoroughly check for torn pieces of paper that might remain inside the printer.
Close the ink cartridge access door.
Reconnect the power cord, and then turn on the printer.

Clear jammed paper from underneath the printer

Remove jammed paper from underneath the printer.

Press the Cancel button to try and automatically clear the paper jam.

If the paper jam error persists, continue with these steps to manually clear the jam.
Turn off the printer, and then disconnect the power cord.

Warning:
To avoid risk of injuries or electric shock, you must disconnect the power cord before reaching inside the printer.
Lower the paper input tray back into the printer, close the output tray extender, and then close the exterior door.
Holding the scanner lid and input tray with one hand, turn the printer on its side to access underneath the printer.
Turn the printer so that you can access its underside (base).

CAUTION:
Before turning the printer, use your hands to hold the scanner lid and the paper input tray.
Pull the tabs on either side of the cleanout door to open it.
Remove any jammed paper found inside the printer.
Close the cleanout door (1), and then make sure both latches snap into place (2).
Turn the printer over to its normal position.
Open the ink cartridge access door, and then use a flashlight to look inside the printer for any loose objects that might have shifted when the printer was turned over. Remove any loose objects found.
Close the ink cartridge access door.
Reconnect the power cord, and then turn on the printer.

Make sure the carriage can move freely

Make sure the carriage can move from one side of the printer to the other with no obstructions.

Turn on the printer.
Open the ink cartridge access door.
Wait until the carriage is idle and silent before you continue.
With the printer turned on, disconnect the power cord from the rear of the printer.

Warning:
To avoid risk of injuries or electric shock, you must disconnect the power cord before reaching inside the printer.
Use a flashlight to check for any paper or objects that might be restricting the carriage, and then remove any paper or objects that you find.

CAUTION:
If the paper tears when you remove it from the rollers, check the rollers and wheels for torn pieces of paper that might remain inside the printer. If pieces of paper remain in the printer, more paper jams can occur.
Reach inside the printer through the ink cartridge access door, and then manually move the carriage.
- If the carriage is stuck on the right side of the printer, move the carriage to the left side of the printer.
- If the carriage is stuck on the left side of the printer, move the carriage to the right side of the printer.
- If the carriage is stuck in the middle of the printer, move the carriage to the right side of the printer.
Remove any loose paper or obstructions you find.
Make sure the carriage can move freely across the width of the printer. Firmly push the carriage to the left side of the printer, and then to the right side.
Close the ink cartridge access door.
Reconnect the power cord, and then turn on the printer.

Use an automated tool to clean the paper rollers

Clean the printer's paper rollers with an automated tool.

Turn on the printer.
Remove any paper from the input tray.
Press and hold the Power button, press the Cancel button three times, press the Start Color Copy button seven times, and then release the Power button.

The printer makes noise for approximately one minute while cleaning the paper rollers.

Use an automated tool to clean ink smears

Clean ink smears with the automated tool in the printer to clear jams and optimize print quality.

Turn on the printer.
Load paper into the input tray.
Press and hold the Power button, press the Cancel button three times, press the Start Color Copy button eight times, and then release the Power button.

The printer feeds one page and makes noise for about one minute.

Manually clean the paper rollers inside the printer

Dust, paper fiber, and other debris might accumulate on the paper feed rollers and cause paper jams and paper feed issues. Clean the rollers inside the printer, and then try to print again.

Turn off the printer, and then disconnect the power cord.

Warning:
To avoid risk of injuries or electric shock, you must disconnect the power cord before reaching inside the printer.
Raise the input tray.
Lift and hold the input tray shield.
Look down through the open input tray and find the gray paper pick rollers. You might need a flashlight to illuminate the area.
Lightly dampen a cotton swab with water, and then squeeze any excess liquid from the swab.
Press the swab against the rollers, and then rotate them upward with your fingers. Apply a moderate amount of pressure to remove dust or dirt buildup.
Lower the input tray shield.
Allow the rollers to dry completely (approximately 10 minutes).
Reconnect the power cord, and then turn on the printer.

Reset the printer

Reset the printer to recover from printer errors or failures.

With the printer turned on, disconnect the power cord from the printer.
Unplug the power cord from the power source.
Wait 60 seconds.
Reconnect the power cord to a wall outlet and to the printer.

Note:
HP recommends plugging the printer directly into a wall outlet.
Turn on the printer to complete the reset.

Service the printer

Service or replace your HP product if the issue persists after completing all the preceding steps.

Go to Contact HP Customer Support to schedule a product repair or replacement. If you are in Asia Pacific, you will be directed to a local service center in your area.

To confirm your warranty status, go to HP Product Warranty Check. Repair fees might apply for out-of-warranty products.

hp-feedback-input-portlet

Actions

hp-feedback-banner-portlet

Actions

hp-country-locator-portlet

Actions

Country/Region: Flag

Bulgaria

hp-detect-load-my-device-portlet

Actions

hp-hero-support-search

Actions

Examples: "LaserJet Pro P1102 paper jam", "EliteBook 840 G3 bios update"