hp-support-head-portlet

Actions
Loading...
HP Customer Support - Knowledge Base

hp-contact-secondary-navigation-portlet

Actions
Loading...

hp-share-print-widget-portlet

Actions
Loading...
  • Information
    Learn how to upgrade to Windows 11

    Windows 11 Upgrade Guide

    Information
    Create an HP account today!

     Connect with HP support faster, manage all of your devices in one place, view warranty information and more. Sign up for an HP account

  • Feedback

hp-concentra-wrapper-portlet

Actions
Loading...

HP Smart Tank Printers - Replacement printer instructions

Before you send a HP Smart Tank 670, 720, 750, 790, 7000, 7300, or 7600 series printer to HP for replacement, prepare it for shipping and save important parts and accessories to use with the replacement printer.

Secure the ink tanks

Make sure the ink tank caps are secure, and then disengage the ink system. Place the printer in a well-padded box, and keep the printer level to prevent ink spills.

  1. Turn off the printer.

  2. Lift the ink access door.

    The carriage moves to the center of the printer.

    Lifting the ink access door
  3. Press the gray button on the printhead cover to disconnect the ink tubes.

    Pressing the grey button
  4. Make sure the tank covers and tank caps are closed.

    Making sure tank covers and tank caps are closed
  5. Close the ink access door.

    Closing the ink access door
  6. Remove any paper from the input and output trays, and then close the trays.

  7. Disconnect any cables connected to the printer.

  8. Find a box that is large enough to hold the printer and packing material, such as the original box the printer came in.

  9. Pack the printer securely with the original foam or other packing material, place the printer in the box, and then tape the box closed.

  10. Keep the printer as level as possible.

    CAUTION:

    Do not tilt or turn the printer upside down.

    Keeping the printer as level as possible

Set aside the parts needed for the replacement printer

Save the following parts from your current printer that will be used with the replacement printer.

  • Ink bottles

    Ink bottles
  • Power cord

    Printer power cord
  • USB cable

    USB cable that shipped with the original printer
  • Printer manuals

    Printer manuals

Set up the replacement printer

Make sure your replacement printer works properly before returning your previous printer to HP.

  1. Unpack the replacement printer from the box, connect the power cable, set your preferences, and then load plain paper in the input tray.

  2. Go to 123.hp.com to install the recommended printer software or app to complete the setup and connect to your computer or mobile device.

  3. Test all printer functions to make sure the printer is working properly.

  4. Return your original printer to HP using the instructions that came with the replacement printer.


hp-feedback-input-portlet

Actions
Loading...

hp-feedback-banner-portlet

Actions
Loading...

hp-country-locator-portlet

Actions
Loading...
Country/Region: Flag Bulgaria

hp-detect-load-my-device-portlet

Actions
Loading...