solution Contentsolution Content

HP printers - 'Driver is unavailable’ or a yellow bang when connecting USB (ARM64, Windows 10)

When connecting an HP printer to an ARM 64-bit computer with a USB cable to do Plug and Play, the following issues can be seen.

  • A Driver is unavailable message displays under the printer name in Printers & Scanners.

  • A yellow triangle (yellow bang) displays next to the printer icon in Devices and Printers.

  • A yellow bang and Troubleshoot selection display in the printer's right-click menu in Devices and Printers.

  • In Device Manager, the printer is listed under Print queues and in Other devices with a yellow bang .

The printer is installed and is functioning as designed, but other functions, such as scanning, do not work. This happens because the plug-and-play drivers for USB composite devices support printing for ARM64, but not other functions such as the LEDM/Scanner.

To prevent this problem, disconnect the printer from the USB connection and install the printer over a Wi-Fi connection.

Add a network printer to Windows

Set up a Wi-Fi or wired network printer in Windows without installing any additional drivers.

  1. Search Windows for and open Change device installation settings, and then make sure Yes (recommended) is selected.

    Allowing Windows to download manufacturer drivers
  2. Place the printer and the computer near the Wi-Fi router.

  3. Connect the printer to the same network that your computer is connected to.

    • Wi-Fi connection for printers with a touchscreen control panel: Open the Setup, Network, or Wireless settings menu, select Wireless Setup Wizard, and then follow the instructions to select the network name and enter the password.

    • Wi-Fi connection for most printers without a touchscreen control panel: Press and hold the Wireless button for five seconds or until the wireless light starts to flash. Within two minutes, press and hold the WPS (Wi-Fi Protected Setup) button on the router until the connection process begins. The printer wireless light stops flashing when the connection completes.

    • Wi-Fi connection for HP Deskjet 6000 and 6400, ENVY 6000 and 6400, and Tango printers: Press and hold the Wi-Fi button and the Power button on the back of the printer for five seconds until the blue bar flashes. Within two minutes, press and hold the WPS button on the router until the connection process begins. The blue bar stops flashing when the connection completes.

    • Wired (Ethernet) network connection: Connect the network cable to the printer Ethernet port and to an available port on the router or access point. At the printer port, the green light should be steady and the orange activity light should blink.

  4. In Windows, search for and open Add a printer or scanner.

  5. Click Add a printer or scanner, and then wait for Windows to locate available printers.

    • If your printer is found, click it, and then click Add device to complete the driver installation.

    • If your printer is not found, continue with these steps.

  6. Click The printer that I want isn't listed.

    Opening options when the printer is not listed
  7. In the Find a printer by other options window, select Add a printer using TCP/IP address or hostname, and then click Next.

  8. Select Autodetect from the Device type drop-down.

  9. Find the printer IP address.

    • HP Smart app (Windows, Mac): Open the app, click your printer, and then click the Printer Settings tile to find the IP address.

      The printer IP address in the HP Smart app for Windows
    • HP Smart app (Android, iOS): Open the app, tap your printer, and then tap Printer Information or Network Information to find the IP address.

      The printer IP address in the HP Smart app for iOS
    • Most printers with a touchscreen display or menu: Open the Wireless Summary or Network Settings menu to find the IP address.

      Example of the Wireless Summary screen
    • Printers without a touchscreen display or menu: Print an Information page or Wireless Network report using the button press combination for your printer. The IP address is on the printout.

  10. Type the printer IP address, click Next, and then follow the instructions to install the driver for your printer model.