Error:

Javascript is disabled in this browser. This page requires Javascript. Modify your browser's settings to allow Javascript to execute. See your browser's documentation for specific instructions.

hp-support-head-portlet

Actions

HP Customer Support - Knowledge Base

hp-contact-secondary-navigation-portlet

Actions

hp-share-print-widget-portlet

Actions

Information

Fix and resolve Windows 10 update issue on HP Computer or Printer. Click here

Information

Create an HP account today!
Connect with HP support faster, manage all of your devices in one place, view warranty information and more. Learn more

hp-concentra-wrapper-portlet

Actions

HP printers - Web Services stop working

Web Services might stop working and are no longer supported on some HP printers. You might see one of the following error messages on your printer control panel.

Server Connection Error. There was a problem connecting to the server. Press retry, or OK to exit.
Web Services Problem. Problem connecting to Web Services server.
Server Connection Error. Unable to connect to Web Services. Confirm internet access and try again.

Affected printers

As of November 2020 or earlier, digital certification might have expired and Web Services no longer functions for the following printers.

HP Deskjet 3050A e-All-in-One Printer - J611a
HP Deskjet 3050A e-All-in-One Printer - J611b
HP Deskjet 3050A e-All-in-One Printer - J611g
HP Deskjet 3051A e-All-in-One Printer - J611h
HP Deskjet 3052A e-All-in-One Printer - J611e
HP Deskjet 3052A e-All-in-One Printer - J611f
HP Deskjet 3052A e-All-in-One Printer - J611g
HP Deskjet 3054A e-All-in-One Printer - J611c
HP Deskjet 3054A e-All-in-One Printer - J611d
HP Deskjet 3054A e-All-in-One Printer - J611j
HP Deskjet 3055A e-All-in-One Printer - J611n
HP Deskjet 3057A e-All-in-One Printer - J611n
HP Deskjet 3059A e-All-in-One Printer - J611n
HP Deskjet 3070A e-All-in-One Printer - B611a
HP Deskjet 3070A e-All-in-One Printer - B611b
HP Deskjet 3070A e-All-in-One Printer - B611c
HP Deskjet 4647 All-in-One Printer
HP Deskjet Ink Advantage 4625 e-All-in-One Printer
HP Deskjet Ink Advantage 4645 e-All-in-One Printer
HP Deskjet Ink Advantage 4646 e-All-in-One Printer
HP Deskjet Ink Advantage 4648 e-All-in-One Printer
HP DesignJet Z2600 PostScript Printer
HP DesignJet Z5200 Photo Printer
HP DesignJet Z5600 PostScript Printer
HP DesignJet Z5600 44-in PostScript Printer with Encrypted Hard Disk
HP ENVY 100 e-All-in-One Printer - D410a
HP ENVY 100 e-All-in-One Printer - D410b
HP ENVY 110 e-All-in-One Printer - D411a
HP ENVY 110 e-All-in-One Printer - D411b
HP ENVY 111 e-All-in-One Printer - D411d
HP ENVY 8000 e-All-in-One Printer
HP Color LaserJet Pro MFP CM1415fnw
HP Color LaserJet Pro MFP M176n
HP Color LaserJet Pro MFP M476dn
HP Color LaserJet Pro MFP M476dw
HP Color LaserJet Pro MFP M476nw
HP HotSpot LaserJet Pro M1218nfs MFP
HP LaserJet Pro 100 color MFP M175nw
HP LaserJet Pro 200 color MFP M276n
HP LaserJet Pro 200 color MFP M276nw
HP LaserJet Pro 200 color Printer M251n
HP LaserJet Pro 200 color Printer M251nw
HP LaserJet Pro 300 color MFP M375nw
HP LaserJet Pro 300 color Printer M351a
HP LaserJet Pro 400 color MFP M475dn
HP LaserJet Pro 400 color MFP M475dw
HP LaserJet Pro 400 color Printer M451dn
HP LaserJet Pro 400 color Printer M451dw
HP LaserJet Pro 400 color Printer M451nw
HP LaserJet Pro 400 MFP M425dn
HP LaserJet Pro MFP M1536dnf
HP LaserJet Pro 400 MFP M425dw
HP LaserJet Pro 400 Printer M401a
HP LaserJet Pro 400 Printer M401d
HP ENVY 114 e-All-in-One Printer - D411c
HP Officejet Pro 3610 Black and White e-All-in-One
HP Officejet Pro 3620 Black and White e-All-in-One
HP OfficeJet Pro 8100 ePrinter
HP Officejet Pro 8100 ePrinter - N811a/N811d
HP Officejet Pro 8110 ePrinter
HP Officejet 4610 All-in-One Printer
HP Officejet 4620 e-All-in-One Printer
HP Officejet 4622 e-All-in-One Printer
HP Officejet 6100 ePrinter - H611a
HP Photosmart 7510 e-All-in-One Printer - C311a
HP Photosmart 7510 e-All-in-One Printer - C311b
HP Photosmart 7515 e-All-in-One Printer - C311a
HP Photosmart Ink Advantage e-All-in-One Printer - K510a
HP Photosmart Premium e-All-in-One Printer - C310a
HP Photosmart Premium e-All-in-One Printer - C310b
HP Photosmart Premium e-All-in-One Printer - C310c
HP Photosmart Premium Fax e-All-in-One Printer - C410c
HP Photosmart Wireless e-All-in-One Printer - B110a
HP Photosmart Wireless e-All-in-One Printer - B110b
HP Photosmart Wireless e-All-in-One Printer - B110c
HP Photosmart Wireless e-All-in-One Printer - B110d
HP Photosmart Wireless e-All-in-One Printer - B110e
HP Photosmart Wireless e-All-in-One Printer - B110f
HP Photosmart e-All-in-One Printer - D110a
HP Photosmart e-All-in-One Printer - D110b
HP Photosmart eStation All-in-One Printer - C510a
HP Photosmart eStation All-in-One Printer - C510c
HP Photosmart 5510 e-All-in-One Printer - B111a
HP Photosmart 5510 e-All-in-One Printer - B111b
HP Photosmart 5510 e-All-in-One Printer - B111g
HP Photosmart 5511 e-All-in-One Printer - B111j
HP Photosmart 5512 e-All-in-One Printer - B111a
HP Photosmart 5512 e-All-in-One Printer - B111e
HP Photosmart 5512 e-All-in-One Printer - B111f
HP Photosmart 5514 e-All-in-One Printer - B111c
HP Photosmart 5514 e-All-in-One Printer - B111d
HP Photosmart 5514 e-All-in-One Printer - B111h
HP Photosmart 5515 e-All-in-One Printer - B111a
HP Photosmart 5515 e-All-in-One Printer - B111h
HP Photosmart 5515 e-All-in-One Printer - B111j
HP Photosmart 6510 e-All-in-One Printer - B211a
HP Photosmart 6510 e-All-in-One Printer - B211b
HP Photosmart 6510 e-All-in-One Printer - B211e
HP Photosmart 6512 e-All-in-One Printer - B211a
HP Photosmart 6515 e-All-in-One Printer - B211a
HP Photosmart Plus e-All-in-One Printer - B210a
HP Photosmart Plus e-All-in-One Printer - B210b
HP Photosmart Plus e-All-in-One Printer - B210c
HP Photosmart Plus e-All-in-One Printer - B210d
HP Photosmart Plus e-All-in-One Printer - B210e
HP Photosmart Plus e-All-in-One Printer Bundle - B210a
HP TopShot LaserJet Pro MFP M275

Which Web Services are no longer available?

As of November 2020 or earlier, the following features are no longer supported by select printers.

eFax
HP ePrint
HP Printable and Printer Apps
Web-based scan services

Can I update my printer to make Web Services work?

No. Printers that no longer support Web Services cannot receive firmware updates or update the firmware due to limitations in the physical memory and/or the ability to accommodate new security certificates.

What happens to my printer when Web Services stop?

Some printer functions might be affected after Web Services stop.

Only the web-connected features, such as ePrint, are affected when Web Services is no longer active. Depending on your printer, you might be able to print and scan over a wired or wireless network or USB connection.

Are there substitutions for the affected Web Services features?

HP provides several mobile and wireless printing, scanning, and faxing solutions when your printer is connected to a local network.

HP Smart: Print, scan, and mobile fax are available with HP Smart. Go to HP printer setup (HP Smart app) for more information.
HP Printables: Go to HP Printables for more information.
Additional printer apps: Search online for the following apps and services: Google Drive, Google Calendar, Family Search, and Shoeboxed

hp-feedback-input-portlet

Actions

hp-feedback-banner-portlet

Actions

hp-country-locator-portlet

Actions

Country/Region: Flag

Bulgaria

hp-detect-load-my-device-portlet

Actions

hp-hero-support-search

Actions

Examples: "LaserJet Pro P1102 paper jam", "EliteBook 840 G3 bios update"