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HP printers - Print with HP ePrint

HP ePrint is a secure cloud-based service that lets you print from anywhere using an email account and active internet connection.

Find the printer email address

Find the printer ePrint email address on the printer control panel or your HP account.

  • From the printer control panel: Tap the HP ePrint icon or button , or navigate to Web Services Setup, Network Setup, or Wireless Settings to locate the Web Services menu. The ePrint email address displays on the Web Services screen.

    Example of printer email address on Web Services screen
  • From your HP account: Sign in to HP Smart. The ePrint email address is located next to the name of your printer.

    Location of printer email address on HP Smart website

Print with ePrint

Send an ePrint job to your printer using the ePrint email address.

  1. From your email account, create a new email, or open the email you want to print, and then select the option to Forward.

  2. In the To field, enter the printer ePrint email address.

  3. In the Subject field, type a name for the email.

  4. Attach up to 10 documents or photos, making sure the total email size is less than 10 MB.

    Note:

    Digitally signed, encrypted, or password-protected documents are not supported by HP ePrint.

    Example of an ePrint job email

    Example of an ePrint job email
  5. Click Send to send your email to the printer.

Frequently asked questions (FAQs)

Still have a question? Find additional answers and help.

What if my ePrint job did not print?

Make sure your printer is prepared to receive an ePrint job and the job meets the requirements in order to print.

  1. Make sure Web Services is on.

    • Printers with touchscreens: Touch the HP ePrint icon , and then touch Settings. Or, navigate to the Web Services menu under Network Setup or Wireless Settings. If prompted, follow the instructions to turn on Web Services.

    • Printers without touchscreens: Print a network configuration or self-test page to obtain the printer IP address, and then enter it in a web browser address bar to open the Embedded Web Server. Click the Web Services tab to turn on the feature.

  2. Check that the print job meets ePrint email requirements.

    • Enter only the printer email address in the To field: Multiple email addresses can cause the ePrint job to fail.

    • Add text in the 'Subject' field: A blank subject field might cause the ePrint job to fail.

    • Include no more than 10 file attachments: The total size of the email, including file attachments, cannot exceed 10 MBs.

    Example of an ePrint job email Example of an ePrint job email

  3. If you have a file attachment, make sure it is compatible.

    • Photos must be a GIF, JPG, PNG, BMP, or TIFF extension and have at least a resolution of 100 pixels.

    • Documents must be a PDF, HTML, TXT, Microsoft Word, PowerPoint, or Excel file. HP ePrint cannot print digitally signed, encrypted, or password protected documents.

  4. Make sure the sending email address has permission to send ePrint jobs to your printer. Sign in to HP Smart account. Under ePrint Access, select Open to Anyone so anyone can send ePrint jobs, or select Allowed, enter an email address, and then click Add.

  5. Make sure the ePrint settings match the desired settings for your print job. Sign in toHP Smart. Under ePrint preferences, modify the desired print settings. Available settings vary by printer model.

    By default, ePrint jobs print single-sided, and in the same color and orientation as the original. Documents print on either letter or A4 paper, and photos print on 101.6 mm x 152.4 mm (4 in x 6 in) paper.

What are the requirements to print with HP ePrint?

To print with HP ePrint, make sure your printer, computer, or mobile device meet the following requirements:

  • Your printer supports HP ePrint.

    • Printers with a control panel menu: Look for an HP ePrint icon or a Web Services icon on the printer or control panel display.

      Or, navigate to the Web Services Setup, Network Setup, or Wireless Settings to confirm it has a Web Services menu.

    • Printers without a control panel menu: Press the Information button to print a Printer Information report. Look for HP ePrint or Web Services support on the print out.

  • Your printer, computer, and mobile device are connected to a network with an active internet connection. If you connect your printer with a USB cable, HP ePrint does not work.

Is an HP Smart account required to use HP ePrint?

No, an HP account is not required to use HP ePrint or the basic functions of your printer, such as setting up, scanning, and printing.

By signing up for an HP account (formerly HP Connected), you will have access to additional web services and settings, such as creating a custom ePrint email address, managing ePrint access, changing ePrint job preferences, and accessing your Instant Ink subscription, if applicable.

How do I change the ePrint job settings?

Use your HP account (formerly HP Connected) to change the ePrint job settings.

Note:

By default, ePrint jobs print single-sided, and in the same color and orientation as the original. Documents print on either letter or A4 paper, and photos print on 101.6 mm x 152.4 mm (4 in x 6 in) paper.

  1. Sign in to HP Smart.

  2. Under ePrint Preferences, modify the settings you want.

    Note:

    Available ePrint settings vary by printer model.

    Example of ePrint Preferences

Who can send an ePrint job to my printer?

By default, anyone who knows your printer's ePrint email address can print to your web-enabled printer. You can use your HP Smart account (formerly HP Connected) to block others from sending HP ePrint jobs to your printer or manage allowed senders.

How do I change my ePrint email address?

Use your HP Smart account to change your ePrint email address.

  1. Sign in to the HP Smart.

  2. Under ePrint Address, enter the name you want to use, and then click Submit.

    Clicking Submit
  3. Inform any other authorized users of the address.

Why does the info page list a customized ePrint email address?

The printer has already been added to an HP Smart account (formerly HP Connected).

If you purchased or were given a previously owned printer and the previous owner did not remove Web Services from the printer, the printer might still be associated with the previous HP Smart account. Turn Web Services off then on to print an info page with a new printer code.


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