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HP Customer Support - Knowledge Base

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HP Printers - Troubleshoot a USB Printer Connection

After sending a print job over a USB connection, the printer does not print and the computer cannot detect the printer.

Troubleshoot the printer USB connection

Check the USB cable for damage and length, replace it if necessary, and restart your printer and computer.

  1. Turn off the printer and your computer.

  2. Disconnect the USB cable from your computer and printer, and then inspect the cable.

    • If the cable is damaged or longer than 3 m (9 ft 10 in), replace it.

    • If the cable is undamaged and shorter than 3 m (9 ft 10 in), connect the cable to a different USB port on the computer. The port should be USB 2.0 or greater. If you are using a USB hub or docking station, connect the cable directly to the computer.

  3. Connect the cable to your printer, and then make sure the cable is fully secured to both ports.

  4. Turn on the computer, and then wait for the computer to complete startup.

  5. Turn on the printer, and then add your printer (Mac) or wait for the computer to install the new device (Windows).


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Country/Region: Flag Bulgaria

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