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HP PageWide Enterprise MFP, HP PageWide Managed MFP - Removal and replacement: Control panel (MFP large touchscreen models)

Learn how to remove and replace the 203 mm8 in control panel (MFP models only) (CSR A).

Mean time to repair: 10 minutes

Service level: Basic

Click here to visit the HP video library.

Before performing service

Turn the printer power off

  • Disconnect the power cable.

    Warning:

    To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to www.hp.com/buy/parts.

Part information

Part number

Part description

J7Z09-67928

Control panel 203 mm8 in with instruction guide

Required tools

  • No special tools are needed to remove or install this assembly.

After performing service

Turn the printer power on

  • Connect the power cable.

  • Use the power switch to turn the power on.

Post service test

Turn the printer power on, and then verify that the touchscreen is correctly functioning.

Remove the control panel

Follow these steps to remove the control panel.

Note:

Some figures in this section show a left mounted control panel (no inline finisher) printer configuration. However, the procedure is correct for a center mounted control panel (inline finisher) printer configuration.

  1. Raise the document feeder, and then rotate the control panel to the fully raised position.

    Raise the control panel

    Raise the control panel
  2. Do one of the following:

    • Left mount control panel: Carefully pull up on the control-panel bezel to remove it.

      Remove the cover

      Remove the cover
    • Center mount control panel: Carefully pull up on the control-panel bezel to remove it.

      Remove the cover

      Remove the cover
  3. Release the accessory cables (callout 1). and then disconnect two connectors (callout 2).

    Note:

    Keyboard models only: Disconnect one FFC (callout 3).

    This connector is a zero insertion force (ZIF) connector. Open the locking clip. The clip is easily dislodged and lost.

    Release cables and disconnect connectors

    Release cables and disconnect connectors
  4. Remove two thumbscrews screws.

    Remove two screws

    Remove two screws
  5. Remove the control panel.

    Remove the control panel

    Remove the control pane

Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

  1. Dispose of the defective part.

    Note:

    HP recommends responsible disposal of the defective part.

    http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

  2. Unpack the replacement part from the packaging.

    CAUTION:

    Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive assemblies by placing them in ESD pouches when they are out of the printer.

    Important:

    Make sure that all of the shipping materials (for example shipping tape) are removed from the replacement part prior to installation.

    Note:

    If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves when handling rollers or pads or washing your hands before touching rollers or pads.

  3. To install an assembly, reverse the removal steps.

    Note:

    When applicable, special installation instructions are provided for an assembly at the end of the removal procedure. Always completely read the removal instructions and follow all special installation instructions.

Install the control panel

Follow these steps to install the control panel.

Note:

A left mounted control panel (no inline finisher) printer configuration is shown in this procedure. However, the procedure is correct for a center mounted control panel (inline finisher) printer configuration.

  1. Align the slots in the control panel chassis with the hooks in the scanner chassis to install the control panel.

    Note:

    Keyboard models only: Partially pull the keyboard out to make installing the control panel easier.

    Install the control panel

    Install the control panel
  2. Install two thumbscrews screws.

    Remove two screws

    Remove two screws
  3. Install the accessory cables (callout 1) and then connect two connectors (callout 2).

    Note:

    Keyboard models only: Connect one FFC (callout 3).

    This connector is a zero insertion force (ZIF) connector. Close the locking clip. The clip is easily dislodged and lost.

    reinstallationtip:

    When the FFC is fully seated, the white line on the FFC is parallel to the connector body.

    Install cables and connect connectors

    Install cables and connect connectors
  4. Do one of the following:

    • Left mount control panel: Carefully push down on the control-panel bezel to install it.

      Install the cover

      Install the cover
    • Center mount control panel: Carefully push down on the control-panel bezel to install it.

      Install the cover

      Install the cover
  5. Close the document feeder, and then rotate the control panel down.

    Close the control panel

    Close the control panel

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