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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c07813626

Version: 1

HP Commercial Notebook PCs - HP USB-C G5 Dock drops network connectivity while in use

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 08-Sep-2021

Last updated : 08-Sep-2021

DESCRIPTION
Random network connectivity issues occurs while using the HP USB-C G5 Dock with platforms listed in the Scope.

SCOPE
The information in this document applies to the following:
Docks:
HP USB-C G5 dock
Computers:
  • HP EliteBook 835 G7 Notebook PC series
  • HP EliteBook 855 G7 Notebook PC series
  • HP EliteBook 840 G7 Notebook PC series
  • HP EliteBook 845 G7 Notebook PC series
  • HP EliteBook 850 G7 Notebook PC series
  • HP ProBook 455 G7 Notebook PC series
  • HP ProBook 630 G8 Notebook PC series
  • HP ProBook 640 G8 Notebook PC series
  • HP ProBook 650 G8 Notebook PC series
  • HP ZBook Firefly 14 G7 Mobile Workstations
  • HP ZBook Firefly 15 G7 Mobile Workstations
Operating Systems:
  • Microsoft Windows 10 19H2 (Version 1909)
  • Microsoft Windows 10 20H1 (Version 2004)
RESOLUTION
To resolve this issue, download and install the following SoftPaq to update the dock firmware:
SoftPaq Description
Release Notes
Download SoftPaq
HP USB-C Dock G5 Firmware
Version: 1.0.14.0
Revision: A
note:
A more recent version of this software may be available. Check for newer versions at: HP Customer Support - Software and Driver Downloads.

Hardware platforms affected : HP EliteBook 835 G7 Notebook PC, HP EliteBook 835 G7 Notebook PC (Linden13 1.0) Configurable Material, HP EliteBook 840 G7 Notebook PC Configurable Material, HP EliteBook 845 G7 Notebook PC (Linden14 1.0) Configurable Material, HP EliteBook 850 G7 Notebook PC (Camellia15 1.0) Configurable Material, HP EliteBook 855 G7 Notebook PC, HP EliteBook 855 G7 Notebook PC (Linden15 1.0) Configurable Material, HP ProBook 455 G7 Notebook PC (Pecan15 1.0) Configurable Material, HP ProBook 630 G8 Notebook PC (Ionian13) Configurable Material, HP ProBook 640 G8 Notebook PC (Ionian14) Configurable Material, HP ProBook 650 G8 Notebook PC (Ionian15) Configurable Material, HP USB-C Dock G5, HP ZBook Firefly 14 G7 Mobile Workstation, HP ZBook Firefly 15 G7 Mobile Workstation

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA07813626

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration.The information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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