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HP Customer Support - Knowledge Base

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  • Information
    Coronavirus (COVID-19) Impact

    We are experiencing longer than expected wait times to reach an agent. Please use the resources here on our HP Support website to answer your questions and troubleshoot any issues you may be experiencing.  Try our Virtual Agent and Diagnostic Tools for faster service.

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    Are you working from home?

    It can be challenging when webcam, audio, or tools don’t work as expected. Check our tips and fixes!

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    Fix Windows 10 Update Issues

    > Print spooler or any other printer problems caused by a Windows 10 update or upgrade - Click Here
    > Resolve Windows 10 or update issues on HP computer – Click Here

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HP ENVY Desktop - TE01-0019 Product Specifications

Hardware

Product Number
6YQ97AA
Product Name
HP ENVY Desktop - TE01-0019
Motherboard
Rother
Motherboard Specifications Link
Memory
12 GB DDR4-2666 SDRAM (1 x 4 GB, 1 x 8 GB)
Memory & Storage
12 GB memory; 1 TB HDD storage; 256 GB SSD storage
Internal Storage
256 GB PCIe® NVMe™ M.2 SSD
Hard drive (2nd)
1 TB 7200 rpm SATA HDD
Processor Type
Intel Core i5
Processor
Intel® Core™ i5-9400 (2.9 GHz base frequency, up to 4.1 GHz with Intel® Turbo Boost Technology, 9 MB cache, 6 cores)
Processor Family
9th Generation Intel® Core™ i5 processor
Processor Speed
2.9 GHz
Graphics
Integrated
Graphics Card
Intel® UHD Graphics 630
Expansion Slots
1 PCIe x1; 1 PCIe x16; 2 M.2
Network Interface
Integrated 10/100/1000 GbE LAN
Wireless
Realtek Wi-Fi 5 (1x1) and Bluetooth® 4.2 combo
Optical Drive
DVD-Writer
Memory Card Device
HP 3-in-1 Media Card Reader
Dimensions
15.54 x 30.4 x 33.74 cm
Weight
5.96 kg
Power Supply Type
180 W Gold efficiency power supply
Keyboard
HP USB Black wired keyboard and mouse combo

Software

Software Included
McAfee LiveSafe™
Operating System
Windows 10 Home 64

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Country/Region: Flag Bulgaria

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