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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c06473057

Version: 2

HP ZBook Mobile Workstations - USB-C Power Consumer Support And Considerations

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 21-Oct-2019

Last updated : 21-Oct-2019

DESCRIPTION
HP ZBook Mobile Workstation products listed in the scope of this document support USB-C Power Consumer. When used with USB-C docks or USB-C power adapters that support PD (Power Delivery), the ZBook may be able to be powered and/or battery charged by the USB-C connection.

SCOPE
The information in this document applies to the following:
Computers:
  • HP ZBook 14u G5 Mobile Workstation
  • HP ZBook 14u G6 Mobile Workstation
  • HP ZBook Firefly 14 G7 Mobile Workstation
  • HP ZBook 15 G5 Mobile Workstation
  • HP ZBook 15 G6 Mobile Workstation
  • HP ZBook Fury 15 G7 Mobile Workstation
  • HP ZBook 15u G5 Mobile Workstation
  • HP ZBook 15u G6 Mobile Workstation
  • HP ZBook Firefly 15 G7 Mobile Workstation
  • HP ZBook 17 G5 Mobile Workstation
  • HP ZBook 17 G6 Mobile Workstation
  • HP ZBook Fury 17 G7 Mobile Workstation
  • HP ZBook Studio G5 Mobile Workstation
  • HP ZBook Studio x360 G5 Convertible Workstation
  • HP ZBook Studio G7 Mobile Workstation
  • HP ZBook Create G7 Mobile Workstation
  • HP ZBook x2 G4 Detachable Workstation
Operating Systems:
  • Non-OS Specific
RESOLUTION
Considerations when powering HP ZBook Mobile Workstations via USB-C:
NOTE: USB-C Power Consumer is not supported on the ZBook 15v G5 Mobile Workstation.
Power Delivery to the ZBook
Factors
USB-C PD (Power Delivery) maximum power specification
  • The USB-C Power Delivery Specification allows for maximum of 100W power delivery over USB-C.
  • The ZBook Create, Studio, Studio x360, 15, and 17 models listed in the scope use 150W or 200W AC adapters.
  • When these models are powered by USB-C accessories capable of maximum power delivery (100W), performance and battery charge rate will be impacted when system load exceeds available power.
  • Some ZBook models with Discrete Graphics will not charge the battery when the system load exceeds available USB-C power delivery.
USB-C PD is less than maximum power specification
  • The performance and battery charge times of all ZBooks listed the scope may be impacted when used with docks and adapters supplying less than the full 100W power delivery allowed by the USB-C specification, and may be impacted whether or not the system is loaded.
USB-C PD meets minimum requirement for charging
  • If USB-C Power Delivery does not meet minimum requirements, ZBook battery charging may not occur, even if ZBook is powered off.
  • Sufficient power for charging varies by ZBook model, but in general is: 27W for 14u/15u, 65W for Studio and Create, and 90W for 15/17.
  • ZBook battery charging may not occur or may be intermittent with any level of system load.
Performance and Battery Charge impact mitigation
When performance and/or battery charge time impacts are unacceptably high on USB-C power, the following actions may help:
  • Reduce system load
  • Use the AC Adapter supplied with the ZBook instead of, or in addition to, USB-C power
  • Use an HP Thunderbolt Docking station with 230W(G2) or 200W/150W (G1) power adapter
  • Place the notebook in S3 (Sleep), S4 (Hibernate), or S5 (power off) if the battery fails to charge while the unit is powered on

Hardware platforms affected : HP ZBook 14u G5 Mobile Workstation, HP ZBook 14u G6 Mobile Workstation, HP ZBook 15 G5 Mobile Workstation, HP ZBook 15 G6 Mobile Workstation, HP ZBook 15u G5 Mobile Workstation, HP ZBook 15u G6 Mobile Workstation, HP ZBook 17 G5 Mobile Workstation, HP ZBook 17 G6 Mobile Workstation, HP ZBook Create G7 Notebook PC, HP ZBook Firefly 14 G7 Mobile Workstation, HP ZBook Firefly 15 G7 Mobile Workstation, HP ZBook Fury 15 G7 Mobile Workstation, HP ZBook Fury 17 G7 Mobile Workstation, HP ZBook Studio G5 Mobile Workstation, HP ZBook Studio G7 Mobile Workstation, HP ZBook Studio x360 G5 Convertible Workstation, HP ZBook x2 G4 Detachable Workstation

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA06473057

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration.The information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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