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HP Customer Support - Knowledge Base

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  • Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on an HP computer or printer – Click here

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    Are you working from home?

    It can be challenging when webcam, audio, or tools don’t work as expected. Check our tips and fixes!

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    Fix Windows 10 Update Issues

    > Print spooler or any other printer problems caused by a Windows 10 update or upgrade - Click Here
    > Resolve Windows 10 or update issues on HP computer – Click Here

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HP Notebook - 14-dk0005ur Product Specifications

Hardware

Product number
6NC21EA
Product name
HP Notebook - 14-dk0005ur
Microprocessor
AMD Ryzen™ 5 3500U with Radeon™ Vega 8 Graphics (2.1 GHz base clock, up to 3.7 GHz max boost clock, 6 MB cache, 4 cores)
Chipset
AMD Integrated SoC
Memory, standard
8 GB DDR4-2400 SDRAM (2 x 4 GB)
Video graphics
AMD Radeon™ Vega 8 Graphics
Hard drive
256 GB M.2 SSD
Optical drive
Optical drive not included
Display
35.6 cm (14") diagonal HD SVA anti-glare micro-edge WLED-backlit (1366 x 768)
Wireless connectivity
Realtek RTL8723DE 802.11b/g/n (1x1) and Bluetooth® 4.2 combo
Network interface
Integrated 10/100/1000 GbE LAN
Expansion slots
1 multi-format SD media card reader
External ports
1 HDMI; 1 headphone/microphone combo; 1 RJ-45; 1 USB 3.1 Type-C™ (Data transfer only, 5 Gb/s signaling rate); 1 AC smart pin; 2 USB 3.1 Gen 1 Type-A (Data Transfer Only)
Power supply type
45 W AC power adapter
Battery type
3-cell, 41 Wh Li-ion
Battery life mixed usage
Up to 9 hours and 30 minutes
Video Playback Battery life
Up to 8 hours and 15 minutes
Webcam
HP TrueVision HD Camera with integrated digital microphone
Audio features
Dual speakers

Software

Operating system
Windows 10 Home 64
HP apps
HP 3D DriveGuard; HP CoolSense; HP JumpStart; HP Support Assistant
Software included
McAfee LiveSafe™
Software - Productivity & finance
1 month trial for new Microsoft Office 365 customers

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Country/Region: Flag Bulgaria

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