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HP Customer Support - Knowledge Base

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  • Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on an HP computer or printer – Click here

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    Are you working from home?

    It can be challenging when webcam, audio, or tools don’t work as expected. Check our tips and fixes!

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    Fix Windows 10 Update Issues

    > Print spooler or any other printer problems caused by a Windows 10 update or upgrade - Click Here
    > Resolve Windows 10 or update issues on HP computer – Click Here

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HP ENVY x360 - 13-ag0998nk Product Specifications

Hardware

Product number
4XZ74EA
Product name
HP ENVY x360 - 13-ag0998nk
Microprocessor
AMD Ryzen™ 3 2300U (2 GHz base frequency, up to 3.4 GHz burst frequency, 6 MB cache, 4 cores)
Chipset
AMD Integrated SoC
Memory, standard
4 GB DDR4-2400 SDRAM (onboard)
Video graphics
AMD Radeon™ Vega 6 Graphics
Hard drive
128 GB M.2 SSD
Optical drive
Optical drive not included
Display
33.8 cm (13.3") diagonal FHD IPS micro-edge WLED-backlit touch screen with Corning® Gorilla® Glass NBT™ (1920 x 1080)
Wireless connectivity
Realtek 802.11b/g/n/a/ac (2x2) and Bluetooth® 4.2 combo
Expansion slots
1 microSD media card reader
External ports
1 USB Type-C™ 3.1 Gen 1 (Data Transfer up to 5 Gb/s, Power Delivery, DisplayPort™ 1.4, HP Sleep and Charge); 2 USB 3.1 Gen 1 (1 HP Sleep and Charge); 1 headphone/microphone combo
Minimum dimensions (W x D x H)
30.67 x 21.46 x 1.49 cm
Weight
1.3 kg
Power supply type
65 W AC power adapter
Battery type
4-cell, 53.2 Wh Li-ion
Battery life mixed usage
Up to 11 hours
Video Playback Battery life
Up to 7 hours and 30 minutes
Webcam
HP Wide Vision HD IR Camera with integrated dual array digital microphone
Audio features
Bang & Olufsen, quad speakers, HP Audio Boost

Software

Operating system
Windows 10 Home 64
HP apps
HP Audio Switch; HP JumpStart
Software included
McAfee LiveSafe™
Pre-installed software
Netflix
Software - Productivity & finance
1 month trial for new Microsoft Office 365 customers

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Country/Region: Flag Bulgaria

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