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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c06022697

Version: 1

Advisory: HP ProBook 430, 440, 450, and 470 G2 - Bluetooth Not Working After Update to Windows 10 RS4

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 17-May-2018

Last updated : 17-May-2018

DESCRIPTION
Bluetooth does not work after updating some older computers to Microsoft Windows 10 RS4 (Version 1803). There is an unknown device displayed with a yellow exclamation mark in Device Manager.
This occurs because some older Bluetooth modules are not compatible with available inbox drivers.

SCOPE
Information in this document applies to the following:
Computers:
  • HP ProBook 430 G2 Notebook PC
  • HP ProBook 440 G2 Notebook PC
  • HP ProBook 450 G2 Notebook PC
  • HP ProBook 470 G2 Notebook PC
Operating Systems:
  • Microsoft Windows 10 RS4 (Version 1803)
RESOLUTION
To resolve this issue, download and install the following SoftPaq:
SoftPaq Description
Release Notes
Download SoftPaq
Intel Bluetooth Driver (Windows 10)
Version: 20.30.0.3
Revision: A
NOTE: A more recent version of this software may be available. Check for newer versions at: http://www.hp.com/drivers

Hardware platforms affected : HP ProBook 430 G2 Notebook PC, HP ProBook 430 G2 Notebook PC, HP ProBook 430 G2 Notebook PC (ENERGY STAR), HP ProBook 430 G2 Notebook PC Bundle, HP ProBook 440 G2 Notebook PC, HP ProBook 440 G2 Notebook PC, HP ProBook 440 G2 Notebook PC (ENERGY STAR), HP ProBook 450 G2 Notebook PC, HP ProBook 450 G2 Notebook PC, HP ProBook 450 G2 Notebook PC (ENERGY STAR), HP ProBook 450 G2 Notebook PC Bundle, HP ProBook 470 G2 Notebook PC, HP ProBook 470 G2 Notebook PC, HP ProBook 470 G2 Notebook PC (ENERGY STAR), HP ProBook 470 G2 Notebook PC Bundle

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA06022697

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration.The information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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