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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c05907304

Version: 1

Advisory: HP ZBook G3 Mobile Workstation - Unable To Set Windows Duplicate Clone Video Mode Using WIN+P Or Fn+F4 Key Combinations

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 23-Jan-2018

Last updated : 23-Jan-2018

DESCRIPTION
WIN+P or Fn+F4 hot key combinations may not work to set Duplicate Clone mode on Nvidia based ZBook G3 Mobile Workstations with Windows 7
This issue may occur in the following configuration:
  • Windows 7
  • ZBook G3 with Nvidia graphics
  • Video mode set to Hybrid or Auto in BIOS

SCOPE
Systems:
  • HP ZBook 15 G3 Mobile Workstation
  • HP ZBook 17 G3 Mobile Workstation
  • HP ZBook Studio G3 Mobile Workstation
Operating Systems:
  • Microsoft Windows 7 Ultimate (64-bit)
  • Microsoft Windows 7 Professional (64-bit)
  • Microsoft Windows 7 Home Premium (64-bit)
  • Microsoft Windows 7 Home Basic (64-bit)
  • Microsoft Windows 7 Enterprise (64-bit)
  • Microsoft Windows 7 (64-bit)
RESOLUTION
Use the Nvidia Control Panel to configure duplicate (clone mode).
  1. Right click on Windows Desktop and select NVIDIA Control Panel.
  2. Select Set up multiple displays from the menu on the left.
  3. Right-click on display one, and select Clone with... and then the display to clone.
Note: If the BIOS is set to enable either Intel or Nvidia graphics only, the WIN+P and Fn+F4 hot key combinations will function as expected.
BIOS Setting
F10... Advanced... Built-in Device Options... Graphics
Option
Controller
Impact
UMA Graphics
Intel only
Reduced Graphics Performance
Discrete Graphics
Nvidia only
Reduced time on battery power

Hardware platforms affected : HP ZBook 15 G3 Mobile Workstation, HP ZBook 17 G3 Mobile Workstation, HP ZBook Studio G3 Mobile Workstation

Operating systems affected : Microsoft Windows 7 (64-bit) (deleted) Microsoft Windows 7 Enterprise (64-bit) (deleted) Microsoft Windows 7 Home Basic (64-bit) (deleted) Microsoft Windows 7 Home Premium (64-bit) (deleted) Microsoft Windows 7 Professional (64-bit) (deleted) Microsoft Windows 7 Ultimate (64-bit) (deleted)

Software affected : Not applicable

Support Communication Cross Reference ID : IA05907304

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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