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HP Customer Support - Knowledge Base

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  • Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on an HP computer or printer – Click here

    Information
    Are you working from home?

    It can be challenging when webcam, audio, or tools don’t work as expected. Check our tips and fixes!

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    Fix Windows 10 Update Issues

    > Print spooler or any other printer problems caused by a Windows 10 update or upgrade - Click Here
    > Resolve Windows 10 or update issues on HP computer – Click Here

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Samsung ProXpress SL-C2670 Color Laser MFP - Clearing Original Document Jams

When an original document jams in the document feeder, a warning message appears on the display.
note:
To avoid jams, refer to the following guidelines:
  • Ensure that the adjustable guides are positioned correctly.
  • Do not overload the tray.
  • Ensure that the paper level is below the paper capacity mark on the inside of the tray.
  • Flex, fan, and straighten paper before loading.
  • Do not remove paper from the tray while your printer is printing.
  • Do not use creased, damp, or highly curled paper.
  • Do not mix papers in a tray.
  • Use only recommended print media.
  • To prevent document jams, use the scanner glass for thick, thin, or mixed paper-type originals.

Clear original document jams

When an original document jams while passing through the document feeder, a warning message appears on the display.

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Country/Region: Flag Bulgaria

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