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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c05509272

Version: 4

HP Elite USB-C Docking Station - Docking Station Is Not Detected Through USB-C Port

Notice: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 04-May-2017

Last updated : 04-May-2017

DESCRIPTION
Computers listed in the SCOPE do not detect the HP Elite USB-C Docking Station when the docking station is connected to the computer's USB-C port. This is because the USB-C ports on these computers do not support powering external devices. Also, the computers cannot be charged through the USB-C ports.
NOTE: the issue only affects computers that do not have power over USB-C support.

SCOPE
Information in this document applies to the following:
Dock:
X7W54AA : Elite USB-C Docking Station
Computers:
  • HP EliteBook 1030 G1 Notebook PC
  • HP EliteBook 1040 G3 Notebook PC
  • HP EliteBook 725 G3 Notebook PC
  • HP EliteBook 725 G4 Notebook PC
  • HP EliteBook 745 G3 Notebook PC
  • HP EliteBook 745 G4 Notebook PC
  • HP EliteBook 755 G3 Notebook PC
  • HP EliteBook 755 G4 Notebook PC
  • HP EliteBook 820 G3 Notebook PC
  • HP EliteBook 820 G4 Notebook PC
  • HP EliteBook 840 G3 Notebook PC
  • HP EliteBook 840 G4 Notebook PC
  • HP EliteBook 850 G3 Notebook PC
  • HP EliteBook 850 G4 Notebook PC
  • HP ProBook 430 G4 Notebook PC
  • HP ProBook 430 G5 Notebook PC
  • HP ProBook 440 G4 Notebook PC
  • HP ProBook 440 G5 Notebook PC
  • HP ProBook 450 G4 Notebook PC
  • HP ProBook 450 G5 Notebook PC
  • HP ProBook 455 G4 Notebook PC
  • HP ProBook 470 G4 Notebook PC
  • HP ProBook 470 G5 Notebook PC
  • HP ProBook 640 G2 Notebook PC
  • HP ProBook 640 G3 Notebook PC
  • HP ProBook 650 G2 Notebook PC
  • HP ProBook 650 G3 Notebook PC
  • HP ProBook 650 G3 Quad Core Notebook PC
  • HP ZBook 15u G3 Mobile Workstation
  • HP ZBook 15u G4 Mobile Workstation
RESOLUTION
The HP Elite USB-C Docking Station may be used by plugging the docking station into the computer's USB type-A port using the included USB-C to USB type-A adapter. However, this still does not support charging the computers.
NOTE: charging through the HP Elite USB-C Docking Station is only supported for devices that use less than 40 watts of power and that have USB-C ports that support power over USB-C.

Hardware platforms affected : HP Elite USB-C Docking Station, HP EliteBook 1030 G1 Notebook PC, HP EliteBook 725 G3 Notebook PC, HP EliteBook 725 G4 Notebook PC, HP EliteBook 745 G3 Notebook PC, HP EliteBook 745 G4 Notebook PC, HP EliteBook 755 G3 Notebook PC, HP EliteBook 755 G4 Notebook PC, HP EliteBook 820 G3 Notebook PC, HP EliteBook 820 G4 Notebook PC, HP EliteBook 840 G3 Notebook PC, HP EliteBook 840 G4 Notebook PC, HP EliteBook 840 G4 Notebook PC, HP EliteBook 850 G3 Notebook PC, HP EliteBook 850 G4 Notebook PC, HP EliteBook Folio 1040 G1 Notebook PC, HP ProBook 430 G4 Notebook PC, HP ProBook 430 G5 Notebook PC, HP ProBook 440 G4 Notebook PC, HP ProBook 440 G5 Notebook PC, HP ProBook 450 G4 Notebook PC, HP ProBook 450 G5 Notebook PC, HP ProBook 455 G4 Notebook PC, HP ProBook 470 G4 Notebook PC, HP ProBook 470 G5 Notebook PC, HP ProBook 640 G2 Notebook PC, HP ProBook 640 G3 Notebook PC, HP ProBook 650 G2 Notebook PC, HP ProBook 650 G3 Notebook PC, HP ProBook 650 G3 Quad Core Notebook PC, HP ZBook 15u G3 Mobile Workstation, HP ZBook 15u G4 Mobile Workstation

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA05509272

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein. The information provided is provided "as is" without warranty of any kind. To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this document is subject to change without notice. HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries. Other product and company names mentioned herein may be trademarks of their respective owners.

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