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HP PageWide Pro 750, MFP 772, 777 - Product software issues (Windows)

Product software issues (Windows)
Problem
Solution
A printer driver for the product is not visible in the Printer folder.
  • Reinstall the product software.
      note:
    Close any applications that are running. To close an application that has an icon in the system tray, right-click the icon, and select Close or Disable.
  • Try plugging the USB cable into a different USB port on the computer.
An error message was displayed during the software installation.
  • Reinstall the product software.
      note:
    Close any applications that are running. To close an application that has an icon in the task bar, right-click the icon, and select Close or Disable.
  • Check the amount of free space on the drive where you are installing the product software. If necessary, free up as much space as you can, and reinstall the product software.
  • If necessary, run the Disk Defragmenter, and reinstall the product software.
The product is in Ready mode, but nothing prints.
  • Print a configuration page from the control panel, and verify the product functionality.
  • Verify that all of the cables are correctly seated and within specifications. This includes the USB and power cables. Try a new cable.
  • Verify the IP Address on the Configuration Page matches the IP address for the software port. Use one of the following procedures:
    • Windows XP, Windows Server 2003, Windows Server 2008, and Windows Vista, installed without using the fully featured installer (such as Add Printer Wizard in Windows):
      1. Click Start.
      2. Click Settings.
      3. Click Printers.
        Click Printers and Faxes (using the default Start menu view) or click Printers (using the Classic Start menu view).
      4. Right-click the product driver icon, and then select Properties.
      5. Click the Ports tab, and then click Configure Port.
      6. Verify the IP address, and then click OK or Cancel.
      7. If the IP Addresses are not the same, delete the driver, and reinstall the driver using the correct IP address.
    • Windows 7, installed without using the fully featured installer (such as Add Printer Wizard in Windows):
      1. Click Start.
      2. Click Devices and Printers.
      3. Right-click the product driver icon, and then select Printer properties.
      4. Click the Ports tab, and then click Configure Port.
      5. Verify the IP address, and then click OK or Cancel.
      6. If the IP Addresses are not the same, delete the driver, and reinstall the driver using the correct IP address.
    • Windows XP, Windows Server 2003, Windows Server 2008, Windows Vista, and Windows 7, installed using the fully featured installer:
      1. Click Start.
      2. Click All Programs.
      3. Click HP.
      4. Click your product.
      5. Click Update IP Address to open a utility that reports the known (“previous”) IP address for the product and allows you to change the IP address, if necessary.
          note:
        You can also update the IP address from the Tools tab in the HP Printer Assistant.
        For best results with Windows 8 or later, use the HP Printer Assistant to update the IP address.

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