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HP Customer Support - Knowledge Base

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HP LaserJet Enterprise 700 MFP M725 - 13.89 staple jam error

13.89 staple jam error

Use the following procedure to clear a staple jam. When a jam occurs, the control panel displays a message and an animation that assists in clearing the jam.
  • 13.89.31 Jam in stapler
note:
To reduce the risk of staple jams, make sure that you staple 30 or fewer pages of paper (80 g/m2) at a time.
  1. Open the stapler door.
    Figure : Open the stapler door
  2. Remove the staple cartridge.
    Figure : Remove the staple cartridge
  3. Remove any loose staples from the printer.
    Figure : Remove loose staples
  4. Lift up the lever on the front of the staple cartridge.
    Figure : Lift the lever on the staple cartridge
  5. Remove the jammed sheet of staples from the stapler.
    Figure : Remove the jammed sheet of staples
  6. Push down the lever on the front of the staple cartridge.
    Figure : Lower the lever on the staple cartridge
  7. Reinsert the staple cartridge.
    Figure : Reinsert the staple cartridge
  8. Close the stapler door.
    Figure : Close the stapler door

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