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HP LaserJet Enterprise 700 color MFP M775 - 13.A3, 13.A4 jam error in the 3,500-sheet high-capacity input (HCI) tray

13.A3, 13.A4 jam error in the 3,500-sheet high-capacity input (HCI) tray

Use the following procedure to check for paper in all possible jam locations in the 3,500-sheet high-capacity input (HCI) trays. When a jam occurs, the control panel displays a message and an animation that assists in clearing the jam.
  • 13.A3.D3
  • 13.A3.D4
  • 13.A4.D4
  1. Open the right and left HCI trays.
    Figure : Open the right and left HCI trays
  2. Remove any damaged sheets of paper from the HCI trays.
    Figure : Remove any damaged sheets from the HCI trays
  3. Above the right-side tray, press the green button to release the jam-access plate.
    Figure : Press button to release the jam-access plate
  4. If jammed paper is in the feed area, pull it down to remove it.
    Figure : Remove jammed paper from the feed area
  5. Push up on the jam-access plate to close it.
    Figure : Close the jam-access plate
  6. Close the right and left HCI trays.
    Figure : Close the right and left HCI trays
  7. Open the jam-access door on the right side of the high-capacity tray cabinet.
    Figure : Open the jam-access door on the right side of the HCI cabinet
  8. Lift up the jam-release plate and remove any jammed paper.
    Figure : Lift the jam-release plate and remove jammed paper
  9. Close the jam-access door on the right side of the high-capacity tray cabinet.
    Figure : Close the jam-access door on the right side of the HCI cabinet

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