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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c05029136

Version: 1

Advisory: HP Pro X2 612 G1 - Black Screen and Long Delay Entering F10 Setup

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 02-Mar-2016

Last updated : 02-Mar-2016

DESCRIPTION
The computer takes a long time (1 minute or longer) to enter F10 Setup. During the delay, the display remains blank.
Example:
  1. Power the computer on.
  2. Press F10 to enter BIOS setup.
  3. The screen goes black.
  4. After a long delay (1 minute or more), the BIOS setup screen is displayed.

SCOPE
Information in this document applies to the following:
Computer:
HP Pro x2 612 G1
RESOLUTION
To resolve this issue, download and install the following SoftPaq:
SoftPaq Description
Release Notes
Download SoftPaq
HP Notebook System BIOS Update
Version: 01.34
Revision: A Pass: 1
NOTE: A more recent version of this software may be available. Check for newer versions at http://www.hp.com/drivers.

Hardware platforms affected : HP Pro x2 612 G1

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA05029136

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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