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HP Customer Support - Knowledge Base

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    Win10 - USB Printing broke post Windows update

    USB connected printers don't print / not recognized. Fix Win10 USB Print issue

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HP LaserJet Enterprise 500 Color MFP M575 - Customer self-repair parts

Customer self-repair parts

Customer Self-Repair (CSR) parts are available for many HP LaserJet printers to reduce repair time. More information about the CSR program and benefits can be found at www.hp.com/go/csr-support and www.hp.com/go/csr-faq.
Genuine HP replacement parts can be ordered at www.hp.com/buy/parts or by contacting an HP-authorized service or support provider. When ordering, one of the following will be needed: part number, serial number (found on back of printer), product number, or printer name.
  • Parts listed as Mandatory self-replacement are to be installed by customers, unless you are willing to pay HP service personnel to perform the repair. For these parts, on-site or return-to-depot support is not provided under the HP printer warranty.
  • Parts listed as Optional self-replacement can be installed by HP service personnel at your request for no additional charge during the printer warranty period.
Item
Description
Self-replacement options
Part number
110V fuser kit
Replacement fuser
Mandatory
CE484A
220V fuser kit
Replacement fuser
Mandatory
CE506A
Document-feeder roller maintenance kit
Roller maintenance kit for the document feeder
Mandatory
L2718A
Document-feeder e-Duplex assembly kit
Replacement e-Duplex assembly
Mandatory
5851-5022
Right-door kit
500-sheet-tray right door, door stopper, and door link
Mandatory
CC468-67906
Control-panel kit
Replacement control panel
Mandatory
CD644-67920
Keyboard assembly kit, English
Replacement keyboard assembly that also includes a set of language-specific keyboard overlays
Mandatory
L2709-67919
Keyboard assembly kit, English (UK)
Replacement keyboard assembly that also includes a set of language-specific keyboard overlays
Mandatory
5851-5008
Keyboard assembly kit, Russian
Replacement keyboard overlay
Mandatory
5851-5001
Keyboard assembly kit, Italian
Replacement keyboard overlay
Mandatory
5851-5002
Keyboard assembly kit, French
Replacement keyboard overlay
Mandatory
5851-5003
Keyboard assembly kit, French (Canada)
Replacement keyboard overlay
Mandatory
5851-5007
Keyboard assembly kit, French (Swiss)
Replacement keyboard overlay
Mandatory
5851-5146
Keyboard assembly kit, Portuguese
Replacement keyboard overlay
Mandatory
5851-5004
Keyboard assembly kit, Spanish (Spain)
Replacement keyboard overlay
Mandatory
5851-5005
Keyboard assembly kit, Spanish (Latin America)
Replacement keyboard overlay
Mandatory
5851-5006
Keyboard assembly kit, German
Replacement keyboard overlay
Mandatory
5851-5145
Keyboard assembly kit, German (Swiss)
Replacement keyboard overlay
Mandatory
5851-5147
Keyboard assembly kit, Danish
Replacement keyboard overlay
Mandatory
5851-5148
Keyboard assembly kit, Traditional Chinese
Replacement keyboard overlay
Mandatory
5851-5149
Keyboard assembly kit, Simplified Chinese
Replacement keyboard overlay
Mandatory
5851-5150
HP LaserJet MFP Analog Fax Accessory 500
Provides fax capability for the product
Mandatory
CC478A
Tray 2 and 3 roller kit
Feed and separation rollers for Tray 2 and Tray 3
Mandatory
CD644-67904
Tray 1 roller kit
Pickup roller and separation pad for Tray 1
Mandatory
CD644-67903
Formatter assembly kit (all countries/regions except China)
Replacement formatter (requires you to exchange the previous formatter)
Mandatory
CD644-67909
Formatter assembly kit (China only)
Replacement formatter (requires you to exchange the previous formatter)
Mandatory
CD644-67910
Hard disk drive kit
Replacement HP High Performance Secure Hard Disk
Optional
CD646-67905
Hard disk drive kit
Replacement HP High Performance Secure Hard Disk (Government option)
Optional
CD644-67913
Front door assembly
Replacement front door
Mandatory
CD644-67902
Duplex reverse-guide kit
Replacement duplex reverse guide
Mandatory
CC468-67913
Secondary transfer-roller kit
Replacement T2 roller
Mandatory
CD644-67914
Intermediate transfer belt (ITB) kit
Replacement ITB
Mandatory
CD644-67908
Toner collection unit (TCU) kit
Replacement TCU
Mandatory
CE254A
Foam-reflector kit
Replacement white backing under the scanner lid
Optional
5851-4878
Document-feeder separation-pad spring
Replacement spring for the document-feeder separation pad
Optional
5851-4879

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