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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c04793776

Version: 1

HP ProBook 4xx, 6xx 4xxx, G1 and G2 Notebook PCs - Realtek Network Driver Installation Fails While Updating Driver

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 11-Sep-2015

Last updated : 11-Sep-2015

DESCRIPTION
The Realtek Network driver installation fails. The driver cannot be updated with a SoftPaq if the previous version of the driver is already installed on the computer.

sourceInformation

SCOPE
The information in this document applies to the following:
Computers:
  • HP ProBook 430 G1 Notebook PC
  • HP ProBook 440 G1 Notebook PC
  • HP ProBook 440 G2 Notebook PC
  • HP ProBook 445 G1 Notebook PC Series
  • HP ProBook 445 G2 Notebook PC
  • HP ProBook 450 G1 Notebook PC Series
  • HP ProBook 450 G2 Notebook PC
  • HP ProBook 455 G1 Notebook PC Series
  • HP ProBook 455 G2 Notebook PC
  • HP ProBook 470 G1 Notebook PC Series
  • HP ProBook 470 G2 Notebook PC
  • HP ProBook 640 G1 Notebook PC
  • HP ProBook 4325s Notebook PC
  • HP ProBook 4326s Notebook PC
  • HP ProBook 4330s Notebook PC
  • HP ProBook 4331s Notebook PC
  • HP ProBook 4340s Notebook PC
  • HP ProBook 4341s Notebook PC
  • HP ProBook 4415s Notebook PC
  • HP ProBook 4416s Notebook PC
  • HP ProBook 4425s Notebook PC
  • HP ProBook 4430s Notebook PC
  • HP ProBook 4431s Notebook PC
  • HP ProBook 4435s Notebook PC
  • HP ProBook 4436s Notebook PC
  • HP ProBook 4440s Notebook PC
  • HP ProBook 4441s Notebook PC Series
  • HP ProBook 4445s Notebook PC
  • HP ProBook 4446s Notebook PC
  • HP ProBook 4515s Notebook PC
  • HP ProBook 4525s Notebook PC
  • HP ProBook 4530s Notebook PC
  • HP ProBook 4535s Notebook PC
  • HP ProBook 4540s Notebook PC
  • HP ProBook 4545s Notebook PC
  • HP ProBook 4730s Notebook PC
  • HP ProBook 4740s Notebook PC
Operating Systems:
  • Microsoft Windows 7 Enterprise (32-bit)
  • Microsoft Windows 7 Enterprise (64-bit)
  • Microsoft Windows 7 Home Basic (32-bit)
  • Microsoft Windows 7 Home Basic (64-bit)
  • Microsoft Windows 7 Starter (32-bit)
  • Microsoft Windows 7 Ultimate (32-bit)
  • Microsoft Windows 7 Ultimate (64-bit)
  • Microsoft Windows 7 Home Premium (32-bit)
  • Microsoft Windows 7 Home Premium (64-bit)
  • Microsoft Windows 7 Professional (32-bit)
  • Microsoft Windows 7 Professional (64-bit)
  • Microsoft Windows 8 (standard)
  • Microsoft Windows 8 Pro
  • Microsoft Windows 8 (Enterprise)
  • Microsoft Windows 8 RT
  • Microsoft Windows 8.1 (Standard)
  • Microsoft Windows 8.1 Pro
  • Microsoft Windows 8.1 (Enterprise)
  • Microsoft Windows 8.1 (Industry)
Software:
Realtek Ethernet Controller Driver Version 8.38.0115.2015
RESOLUTION
To resolve this issue, uninstall the previous version of the driver, then download and install the following SoftPaq:
Supported Plaforms
SoftPaq Description
Release Notes
Download SoftPaq
HP ProBook 430 G1 Notebook PC
HP ProBook 440 G1 Notebook PC
HP ProBook 440 G2 Notebook PC
HP ProBook 445 G1 Notebook PC Series
HP ProBook 445 G2 Notebook PC
HP ProBook 450 G1 Notebook PC Series
HP ProBook 450 G2 Notebook PC
HP ProBook 455 G1 Notebook PC Series
HP ProBook 455 G2 Notebook PC
HP ProBook 470 G1 Notebook PC Series
HP ProBook 470 G2 Notebook PC
HP ProBook 640 G1 Notebook PC
Realtek Ethernet RTL8111EPH-CG Controller Drivers
Version: 8.38.0115.2015
Revision: A
Supported Plaforms
SoftPaq Description
Release Notes
Download SoftPaq
HP ProBook 4325s Notebook PC
HP ProBook 4326s Notebook PC
HP ProBook 4330s Notebook PC
HP ProBook 4331s Notebook PC
HP ProBook 4340s Notebook PC
HP ProBook 4341s Notebook PC
HP ProBook 4415s Notebook PC
HP ProBook 4416s Notebook PC
HP ProBook 4425s Notebook PC
HP ProBook 4430s Notebook PC
HP ProBook 4431s Notebook PC
HP ProBook 4435s Notebook PC
HP ProBook 4436s Notebook PC
HP ProBook 4440s Notebook PC
HP ProBook 4441s Notebook PC Series
HP ProBook 4445s Notebook PC
HP ProBook 4446s Notebook PC
HP ProBook 4515s Notebook PC
HP ProBook 4525s Notebook PC
HP ProBook 4530s Notebook PC
HP ProBook 4535s Notebook PC
HP ProBook 4540s Notebook PC
HP ProBook 4545s Notebook PC
HP ProBook 4730s Notebook PC
HP ProBook 4740s Notebook PC
Realtek Ethernet Controller Drivers
Version: 10.1.505.2015
Revision: A
Option 1: Uninstall driver in Windows 7.
  1. Click Start and select Control Panel.
  2. Click on Uninstall a program.
  3. Locate the existing Realtek driver and select uninstall.
  4. Follow the on-screen instructions to uninstall the driver.
  5. Restart the computer.
  6. Proceed with the Realtek NIC driver SoftPaq installation.
Option 2: Uninstall driver in Windows 8 and Windows 8.1.
  1. Swipe in from the right edge of the screen.
  2. Tap or click Settings.
  3. Tap or click on Control Panel.
  4. Tap or click on Uninstall a program.
  5. Locate the existing Realtek driver and tap or click uninstall.
  6. Follow the on-screen instructions to uninstall the driver.
  7. Restart the computer.
  8. Proceed with the Realtek NIC driver SoftPaq installation.

Hardware platforms affected : HP ProBook 430 G1 Notebook PC, HP ProBook 4325s Notebook PC, HP ProBook 4326s Notebook PC, HP ProBook 4330s Notebook PC, HP ProBook 4331s Notebook PC, HP ProBook 4340s Notebook PC, HP ProBook 4341s Notebook PC, HP ProBook 440 G1 Notebook PC, HP ProBook 440 G2 Notebook PC, HP ProBook 4415s Notebook PC, HP ProBook 4416s Notebook PC, HP ProBook 4425s Notebook PC, HP ProBook 4430s Notebook PC, HP ProBook 4431s Notebook PC, HP ProBook 4435s Notebook PC, HP ProBook 4436s Notebook PC, HP ProBook 4440s Notebook PC, HP ProBook 4441s Notebook PC, HP ProBook 4445s Notebook PC, HP ProBook 4446s Notebook PC, HP ProBook 445 G1 Notebook PC, HP ProBook 445 G2 Notebook PC, HP ProBook 450 G1 Notebook PC, HP ProBook 450 G2 Notebook PC, HP ProBook 4515s Notebook PC, HP ProBook 4525s Notebook PC, HP ProBook 4530s Notebook PC, HP ProBook 4535s Notebook PC, HP ProBook 4540s Notebook PC, HP ProBook 4545s Notebook PC, HP ProBook 455 G1 Notebook PC, HP ProBook 455 G2 Notebook PC, HP ProBook 470 G1 Notebook PC, HP ProBook 470 G2 Notebook PC, HP ProBook 4730s Notebook PC, HP ProBook 4740s Notebook PC, HP ProBook 640 G1 Notebook PC

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA04793776

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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