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Make sure to back up your important files.
caution:
You should always back up all important data (such as personal files, photos, videos, documents, applications, software) before beginning to avoid any possibility of losing your data. See
Backing Up Your Files (Windows 10, 8) for more information.
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HP provides upgrade instructions, compatible software, and updated drivers for most computers sold after August 2013.
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If you purchased your computer prior to August 2013, HP has not tested or developed drivers for your computer model. Some features might not work, or the installation might not be successful.
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Make sure you have installed the latest version of drivers for your Windows 7 or Windows 8.1 product using HP Support Assistant, or download them from
HP Customer Support.
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Update your antivirus software and the antivirus definitions before installing Windows 10. Set the antivirus application to update automatically. Go to the antivirus software manufacturer website for more information.
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If your computer hard drive is encrypted using HP ProtectTools or other security applications, you must decrypt the hard drive before beginning. The Windows 10 Upgrade program prevents the installation of Windows 10 if your hard drive is encrypted.
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If you seek support assistance from HP after you install Windows 10, HP technical support might request that the original Windows operating system be restored to verify product functionality. If your computer is sent to service for repairs after installing Windows 10, your computer could be re-imaged with the original Windows operating system and Windows 10 removed. After repairs are made, you can reinstall Windows 10. Be sure to remember your Microsoft account login and password. To reset your password, see
HP Guided Solution - Unable to Log in to Windows.
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With Windows 10 installed you automatically receive updates and security fixes from Microsoft. You cannot opt out of this service.
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Not all Windows 10 features are available on all computers, and your particular experience with Windows 10 is determined by the capabilities of your computer.
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Apps are sold separately.
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Software designed for Windows 8.1, or earlier operating systems, might not work after installing Windows 10.
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If you installed third-party software after purchasing your HP computer, you should verify that it is supported in Windows 10 by contacting the software vendor.
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Some graphics hardware does not support the new WDDM 2.0 driver design. While the graphics should work on Windows 10, the computer does not benefit from the performance improvements available to graphics that support WDDM 2.0.
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You might not be able to view DVD movies in Windows 10. If you currently use a DVD codec to play DVD movies, such as the encoder that comes with Windows 7 Professional, this encoder might not be available in Windows 10. To continue to play DVDs in Windows 10, install a new media player app from the
Windows Store (in English) or another trusted source.
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Windows Media Center does not work after installing Windows 10. It is removed during the installation and cannot be installed afterwards.
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For computers with available storage of 128 GB or less, the installation might require you to provide a USB hard drive (32 GB or larger). HP does not recommend using an SD card.
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SD card slots might not work after installing Windows 10. For this reason it is recommended to use only USB or microUSB external storage, not an SD card, as Windows 10 install media.
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Microsoft includes a free voice recorder app in Windows 10 to record your interviews, classes, business meetings, and voice notes. This application might not work as expected on all machines. If recording functionality is missing on your device, check Windows Update for the latest driver.
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Face authentication requires specific hardware such as an infrared (IR) camera. If the computer does not have this hardware installed, the option to set up face authentication in the Settings app is not available.
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Fingerprint authentication can be set up in the Settings app for computers that have swipe or scan fingerprint readers. If the option to set up fingerprint reader in the Settings app is not available, you might need to upgrade the security software on your computer. If you installed Windows 10, download and install the latest HP SimplePass or Digital Persona software. If you are using security software from another manufacturer, check with the manufacturer of that software.
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The Cortana personal assistant feature uses specific hardware such as a microphone, speakers, GPS and an Internet connection. The microphone in your computer might need to be configured to work with Cortana and results vary based on the specific microphone. Cortana might not be available in all countries.
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After installing Windows 10, Wireless Display (Miracast) might not connect to an external display or might lose connection. Updated video and wireless drivers are required to enable the functionality. Check Windows Update for the latest drivers and install them when they are available.
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Microsoft Refresh and Reset might not correctly restore drivers and customizations specific to your HP system. You should only use HP Recovery Manager to restore the factory image, or Go Back to return to Windows 8.1. After Go Back is expired, use HP Recovery Manager and reinstall Windows 10 if a recovery is needed.