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Fix and resolve Windows 10 update issue on HP Computer or Printer. Click here

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Fix Windows 10 Update Issues
> Print spooler or any other printer problems caused by a Windows 10 update or upgrade - Click Here
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HP Business Desktop PCs - Installing Windows 10

This document applies to HP business desktop and All-in-One computers with Windows 8.1 or Windows 7.

Using the instructions in this document, install Windows 10 on your desktop or All-in-One computer that has Windows 8.1 or Windows 7.

Important information about installing Windows 10

Please read the following important information before beginning:

Make sure to back up your important files.

caution:
You should always back up all important data (such as personal files, photos, videos, documents, applications, software) before beginning to avoid any possibility of losing your data. See Backing Up Your Files (Windows 10, 8) for more information.
HP provides upgrade instructions, compatible software, and updated drivers for most computers sold after August 2013.
If you purchased your computer prior to August 2013, HP has not tested or developed drivers for your computer model. Some features might not work, or the installation might not be successful.
Make sure you have installed the latest version of drivers for your Windows 7 or Windows 8.1 product using HP Support Assistant, or download them from HP Customer Support.
Update your antivirus software and the antivirus definitions before installing Windows 10. Set the antivirus application to update automatically. Go to the antivirus software manufacturer website for more information.
If your computer hard drive is encrypted using HP ProtectTools or other security applications, you must decrypt the hard drive before beginning. The Windows 10 Upgrade program prevents the installation of Windows 10 if your hard drive is encrypted.
If you seek support assistance from HP after you install Windows 10, HP technical support might request that the original Windows operating system be restored to verify product functionality. If your computer is sent to service for repairs after installing Windows 10, your computer could be re-imaged with the original Windows operating system and Windows 10 removed. After repairs are made, you can reinstall Windows 10. Be sure to remember your Microsoft account login and password. To reset your password, see HP Guided Solution - Unable to Log in to Windows.
With Windows 10 installed you automatically receive updates and security fixes from Microsoft. You cannot opt out of this service.
If you want to restore the original operating system after installing Windows 10, it is best to obtain HP recovery media before you install Windows 10. To learn how to create recovery media, see Obtaining HP Recovery Discs or an HP USB Recovery Drive.
Not all Windows 10 features are available on all computers, and your particular experience with Windows 10 is determined by the capabilities of your computer.
Apps are sold separately.
Software designed for Windows 8.1, or earlier operating systems, might not work after installing Windows 10.
If you installed third-party software after purchasing your HP computer, you should verify that it is supported in Windows 10 by contacting the software vendor.
Some graphics hardware does not support the new WDDM 2.0 driver design. While the graphics should work on Windows 10, the computer does not benefit from the performance improvements available to graphics that support WDDM 2.0.
You might not be able to view DVD movies in Windows 10. If you currently use a DVD codec to play DVD movies, such as the encoder that comes with Windows 7 Professional, this encoder might not be available in Windows 10. To continue to play DVDs in Windows 10, install a new media player app from the Windows Store (in English) or another trusted source.
Windows Media Center does not work after installing Windows 10. It is removed during the installation and cannot be installed afterwards.
For computers with available storage of 128 GB or less, the installation might require you to provide a USB hard drive (32 GB or larger). HP does not recommend using an SD card.
SD card slots might not work after installing Windows 10. For this reason it is recommended to use only USB or microUSB external storage, not an SD card, as Windows 10 install media.
Microsoft includes a free voice recorder app in Windows 10 to record your interviews, classes, business meetings, and voice notes. This application might not work as expected on all machines. If recording functionality is missing on your device, check Windows Update for the latest driver.
Face authentication requires specific hardware such as an infrared (IR) camera. If the computer does not have this hardware installed, the option to set up face authentication in the Settings app is not available.
Fingerprint authentication can be set up in the Settings app for computers that have swipe or scan fingerprint readers. If the option to set up fingerprint reader in the Settings app is not available, you might need to upgrade the security software on your computer. If you installed Windows 10, download and install the latest HP SimplePass or Digital Persona software. If you are using security software from another manufacturer, check with the manufacturer of that software.
The Cortana personal assistant feature uses specific hardware such as a microphone, speakers, GPS and an Internet connection. The microphone in your computer might need to be configured to work with Cortana and results vary based on the specific microphone. Cortana might not be available in all countries.
After installing Windows 10, Wireless Display (Miracast) might not connect to an external display or might lose connection. Updated video and wireless drivers are required to enable the functionality. Check Windows Update for the latest drivers and install them when they are available.
Microsoft Refresh and Reset might not correctly restore drivers and customizations specific to your HP system. You should only use HP Recovery Manager to restore the factory image, or Go Back to return to Windows 8.1. After Go Back is expired, use HP Recovery Manager and reinstall Windows 10 if a recovery is needed.

System requirements

Microsoft requires that your computer hardware meet the following system requirements before you can install Windows 10.

Requirement	Minimum	Recommended
Processor	1 gigahertz (GHz) IA-32 or x64 architecture Support for PAE, NX and SSE2	x64 architecture Second Level Address Translation (SLAT) support for Hyper-V
Memory (RAM)	IA-32: 1 GB x64 edition: 2 GB	4 GB
Graphics Card	Microsoft DirectX 9 graphics device with WDDM driver	DirectX 10
Display screen	800 x 600 pixels	1024 x 768 pixels (to access Windows Store)
Input device	Keyboard and mouse	Multi-touch display
Hard disk space	16 GB for IA-32 20 GB for x64	Same as minimum
Other	Internet connection

Steps to take before installing Windows 10

Before installing Windows 10, update software, drivers, and the BIOS, create recovery discs and back up your data, uninstall HP Client Security Manager, and decrypt your hard drive, if necessary.

Step 1: Install the latest software and driver updates from HP Support Assistant

Download and install the latest version of software and drivers from HP. See Downloading or Updating Software and Drivers for HP Computers for more information.

Step 2: Update the BIOS

Download and install the latest version of the BIOS for your computer. See Updating the BIOS for more information.

Step 3: Uninstall HP Client Security Manager

HP Client Security Manager is incompatible with Windows 10. Before installing Windows 10, uninstall HP Client Security Manager.

In the Windows Control Panel, under Programs and Features, uninstall HP Client Security Manager (HP CSM).
A pop-up window lists any installed Client Security modules (applications) that must be uninstalled before uninstalling HP CSM. Uninstall each of the apps using Control Panel, and then uninstall HP CSM.

note:
The apps listed in the pop-up window vary depending on what you have installed.

Figure : Uninstall HP Client Security Manager related products

In Windows 10, consider using BitLocker (a built-in encryption tool in Windows) for your data security needs until a Windows 10 compatible version of HP CSM is available.

Step 4: Create recovery discs and back up your important files

Create recovery discs and use File History to back up your data.

If you have not already done so, create a set of Windows 8.1 system recovery discs or save a recovery image to a USB storage device. If a problem occurs during the upgrade process, you can use HP System Recovery to return your computer back to its original software configuration. To create your recovery solution, see Obtaining HP Recovery Discs or an HP USB Recovery Drive.
You can use File History to back up your files and transfer them to Windows 10. To create a backup of your files, see Backing Up Your Files (Windows 10, 8).

Step 5: Decrypt the hard drive (if applicable)

The Windows 10 installation does not complete if the hard drive is encrypted. If you have encrypted the hard drive, you must decrypt the hard drive before beginning the installation.

Installing from a USB drive or ISO file using Media Creation Tool

You can use Media Creation Tool to create Windows installation media, and then use the media to install Windows 10.

Step 1: Create the Windows installation media

Download Media Creation Tool, and then create the installation media.

note:
You can run Media Creation Tool and create the Windows installation media on any computer.

Go to the Microsoft Download Windows 10 webpage (in English).
Click Download tool now.
Click Open, Save, or Run in any windows that display to download the tool to your computer.
Double-click the MediaCreationTool.exe file in the browser downloads bar or in the Downloads folder on the computer to launch the installation.
Accept the license terms.

Figure : Accepting the license terms
Select Create installation media (USB flash drive, DVD, or ISO file) for another PC, and then click Next.

Figure : Selecting Create installation media (USB flash drive, DVD, or ISO file) for another PC
Select the language, edition, and architecture (64-bit or 32-bit) for the Windows 10 installation, and then click Next.

Figure : Selecting language, edition, and architecture
Insert a blank USB drive (16 GB or larger is recommended), select USB flash drive, and then click Next.

note:
If you prefer, you can insert a blank DVD, select ISO file, and then click Next. Installation from ISO media is for advanced users.

Figure : Choosing USB flash drive
Select the USB flash drive, and then click Next.

Figure : Clicking Next
After the Media Creation Tool finishes creating the installation USB drive, click Finish.

Figure : Clicking Finish

Proceed to the next step to install Windows 10 on your computer using the installation media.

Step 2: Install Windows 10 on your computer

Windows 10 Setup allows you to do a clean installation of Windows 10 (erases all data) or to keep your personal files and apps (HP still recommends backing up all data in the event of any data loss).

caution:
You must start the Windows 10 installation process from the Windows 8.1 or Windows 7 Desktop. If you do not start from the Windows Desktop, Windows 10 does not activate after the installation.

note:
If you are prompted to supply the Windows 10 product key, type the product key, and then click Next.

note:
If your computer has less than 128 GB of free hard drive space, you are prompted to connect a USB hard drive to continue with the installation. Use a blank USB hard drive 32 GB or larger. When the installation is complete, Windows 10 Upgrade copies the windows.old file to the USB hard drive. Keep this file on the USB hard drive. The file is required if you decide to Go Back to the previous operating system.

Insert the Windows installation USB drive into the computer.

note:
If you created an installation DVD using an ISO file, insert the DVD, and then install Windows 10.
Open the USB drive in File Explorer, and then double-click the setup file.

If a User Account Control window displays, click Yes.
When the Get important updates window opens, select Download and install updates (recommended), and then click Next.

Figure : Selecting Download and install updates (recommended)
Accept the license terms.

Figure : Accepting the license terms
In the Choose what to keep window, select what you want to keep, and then click Next.
- Keep personal files and apps: Keeps all your personal files, settings, and apps.
- Keep personal files only: Keeps your personal files, but no settings or apps.
- Nothing: Keeps nothing and erases all data.
Figure : Choose what to keep window with Keep personal files and apps selected
In the Ready to install window, click Install.

The installation begins.

During the installation process, your computer restarts several times. Do not turn off your computer or interrupt the installation process. If the sign-in window displays, sign in to your account.
- If you chose Keep personal files and apps, the desktop opens when the installation completes.
- If you chose Keep personal files only, the desktop opens when the installation completes.
- If you chose Keep nothing, continue to the next step after the installation completes to set up Windows 10.
Figure : Clicking Install

Step 3: Complete setup and sign in to Windows 10 (clean installation only)

If you chose the clean install and kept nothing, navigate the setup experience with the help of Cortana. If you chose to keep your personal files and apps, you do not need to set up Windows 10 again.

When the Cortana introductory screen displays, you can choose to use Cortana voice recognition (if your computer has a working microphone) or your keyboard and mouse to complete the setup.

If you do not want to use Cortana voice recognition, click the speaker icon in the lower right corner, and then mute the volume.

Figure : Cortana introductory screen
When the Let's start with region. Is this right? screen displays, select your region, and then click Yes.
When the Is this the right keyboard layout? screen displays, select your keyboard layout, and then click Yes.
When the Want to add a second keyboard layout? screen displays, select Add layout and follow the on-screen instructions to add another keyboard layout, or select Skip to continue without a second keyboard layout.
When the Let's connect you to a network screen displays, select the network you want to connect to, and then click Connect and type your network user name and password, or click Skip for now to continue without connecting to a network.
On the Sign in with Microsoft screen, type your email, phone, or Skype name in the text field, or create an account, and then click Next.

Figure : Signing in with your Microsoft account
Type your password in the text field, and then click Next.

If you see a Call us overprotective screen requesting an additional method of account verification, select the way you want to verify the account, and then click Next.

Figure : Typing your Microsoft account password
Read the options displayed on each screen, select the options you want, and then follow the on-screen instructions to continue.
When the Choose privacy settings for your device screen displays, select the options you want, and then click Accept.

The installation completes, and the desktop opens.

Figure : Choosing privacy settings for your device

Windows activation

To verify you have a genuine copy of Windows 10 that has not been used on more devices than the license agreement calls for, your Windows 10 needs to be activated. Depending on where you acquired your copy of Windows 10, activation occurs using either a digital entitlement or a 25-character product key.

See HP support document Windows 10 Product Activation for more information about activating Windows 10.

Windows Hello

To unlock your computer with your fingerprint or face without a password, you can use Windows Hello. It is a much more personal and very secure way to unlock your Windows 10 device. If your computer has the hardware required for Windows Hello, you are prompted to set up Windows Hello during Windows 10 setup.

If Windows Hello does not activate automatically and you want to use the facial recognition or fingerprint reader, after Windows 10 is activated follow these instructions.

Click Start , and then click Settings .
Click Accounts.
Select Sign-in options.
Under Windows Hello, options for face, fingerprint, or iris display if your computer has the fingerprint reader or camera to support the feature.

After setting up Windows Hello, you can sign into your computer with the swipe of a finger or a quick glance.

Steps to take after installing Windows 10

After installing Windows 10, update your drivers, software, and apps.

Connect to the Internet if your computer is not already connected.
Install the latest updates from Windows Update.
Sign in to the Windows Store and update any Windows apps.
Install HP Support Assistant. HP Support Assistant scans your computer and automatically detects and installs the latest software drivers available from HP. Go to HP Support Assistant to download and install HP Support Assistant for Windows 10.
Install updated video drivers. For the best possible viewing experience, download and install the latest graphics drivers for your computer. Go to HP Customer Support, select Software and Drivers, and enter your computer model number. Download and install the Windows 10 video drivers for your computer.
Install updated Ethernet\LAN and wireless network drivers and wireless button software.
Install updated audio drivers. Audio from your speakers and headphones should work properly after Windows 10 is installed, but to get the most from your audio system, install the latest HP audio drivers.
Resolve any printer issues. After installing Windows 10, if your printer does not work as expected or encounters a problem, see Using Print and Scan Doctor for Windows to Help Resolve Printer Issues .
Learn how to use Windows 10. Read the HP support document Understanding and Using Windows 10 to learn new Windows 10 features, the apps that come with Windows 10, and much more.

Go back to previous versions of Windows

Go Back is a feature that returns your computer to the operating system that was installed before you upgraded to Windows 10.

note:
The Go Back option is only available for 10 days after the installation of Windows 10. If you perform a disc cleanup, refresh, or reset in Windows 10, you do not have the option to go back. If you have deleted the windows.old file from your computer, you do not have the option to go back. If your installation required an external USB drive you must use the same drive to go back.

Prepare to go back.
- Although your personal files should not be affected by going back, it is recommended that you back up all important data (personal files, photos, videos, documents, applications, software, etc.) before going back, to avoid any possibility of losing your data. See Backing Up Your Files (Windows 10, 8) for more information.
- If you were using a different password with the previous Windows version on your computer, you might need your old password.
- Keep your PC powered on and plugged in to a power source for the duration of the go back.
- After going back, you need to reinstall some apps and programs, and any settings changes are lost.
Using the search box on the taskbar, search for go back, and then click Go back to an earlier build.

The Recovery window opens in Settings.

Figure : Clicking Go back to an earlier build
In the Go back to an earlier build section, click Get started.

Figure : Clicking Get started
On the Why are you going back? window, select an answer, type more details into the Tell us more field (optional), and then click Next.

Figure : Why are you going back? window
Read the What you need to know window, and then click Next.

Figure : What you need to know window
Windows reminds you that you need your old password, if applicable. Click Next.

Figure : Don't get locked out window
Click Go back to an earlier build.
Wait while your system is restored to the previous version of Windows. Do not turn off or unplug the computer.

When Go Back is complete, log in with the user account and password from your previous version of Windows.

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