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Welcome to HP Customer Support

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  • Information
    Information regarding recent vulnerabilities

    HP is aware of the recent vulnerabilities commonly referred to as "Spectre" and "Meltdown". HP has published a security bulletin with patches for these issues and a list of impacted systems. We will continue to update the bulletin as more information becomes available and encourage customers to check the bulletin frequently.

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Sprout by HP - System Only Detects One Display After Uninstalling Intel HD Display Driver

Sprout Workspace does not function as expected after uninstalling the Intel HD Display driver. The workspace display, normally projected onto the touch mat, appears on the main display and the close and minimize buttons are not displayed.
To resolve the issue, reinstall the Intel(R) HD Driver:
  1. Press Ctrl + Shift + Esc to launch the Windows Task Manager.
  2. Right-click HP.Sprout.Workspace.
  3. Select End Task.
  4. Open the HP Recovery Manager.
  5. Click Hardware Driver Reinstallation.
  6. Select Intel(R) HD Graphics under Factory installed drivers.
  7. Click Next.
  8. Click Finish when the Re-installation Complete page appears.
  9. Restart the computer.

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Support Forum

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Country/Region: Flag Bulgaria

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