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  • Information
    Important Print Security Update

    HP was recently made aware of a vulnerability in certain inkjet printers by a third-party researcher. HP has updates available for download to address the vulnerability. Details and more information are available in the Security Bulletin

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HP LaserJet Enterprise 700 color MFP M775 - Unable to wake from sleep mode using the control panel

Issue
An HP LaserJet Enterprise 700 color MFP M775 using the new Formatter Board (CE396-60002) and firmware version 3.2.2 – 3.2.8 will not wake from sleep mode when touching the control panel or inserting a USB flash drive into the easy-access USB port of the control panel.
Solution
Update the firmware version to 3.4 or newer.
For instructions, go to Update firmware using a USB flash drive or the Embedded Server (EWS)(c03847902) (in English).
  note:
If you do not want to update the firmware, purchase and install a Hardware integration pocket (HIP) solution.
Cause
The new Blue Angel 2.0 energy regulation requires a lower energy usage than previous devices. To help reduce energy usage, the power to the control panel is turned off when in sleep mode. As a result of a no-power state, steps that worked previously to wake the printer from sleep mode will no longer work when using firmware version 3.2.2 to 3.2.8. For example, touching the printer’s control panel or accessing the walk up USB port on the control panel will not wake the printer.
Background
The Blue Angel (Der Blaue Engel) is a German certification for products and services that have environmentally friendly aspects.
In compliance with the new Blue Angel 2.0, effective from January 1st, 2014, product models (220v) to be shipped and sold to European countries that are subject to new Blue Angel regulations will be implemented with new Formatter PCA. This Blue Angel-compliant formatter has implemented a new functionality to the power settings on the printer.
Formatter and Firmware supporting the Wake on Touch from the control panel
Formatter
Firmware
Wake/Auto On Event menu
Wake on Touch from the control panel
CE396-60001 old
3.2 or older
Not available
Yes
CE396-60001 old
3.2.2 or newer
Not available
Yes
CE396-60002 new
3.2.0 or older
Not available
Yes
CE396-60002 new
3.2.2 – 3.2.8
Available
No*
CE396-60002 new
3.4 or newer
Available
Yes
*Wake from sleep occurs only with ADF activity, tray activity or opening and closing door front or side doors.
Requirements for a printer to be Blue Angel-compliant
An HP LaserJet Enterprise 700 color MFP M775 model is Blue-Angel compliant when it meets the following criteria:
  • Formatter part number CE396-60002 (labeled on the formatter).
  • Firmware: FutureSmart Bundle version 3.2.2 or newer.
      note:
    To wake the printer using the control panel, update the firmware to 3.4 or newer.
  • Wake/Auto On to These Events settings in the Administration>General Settings>Energy Settings menu
      note:
    If the printer has a serial number CNGXXXXXXX, or a formatter with part number CE396-60001, then the printer does not meet the Blue Angel certification.
    Figure : Wake/Auto On options listed in the Sleep Timer Settings menu

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Country/Region: Flag Bulgaria

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