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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c04101577

Version: 1

HP ProBook 4340s Notebook PCs - Bluetooth Device Does Not Function After Upgrading From Microsoft Windows 8 to Microsoft Windows 8.1

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 27-Jan-2014

Last updated : 27-Jan-2014

DESCRIPTION
The Bluetooth device is not recognized by the computer and it is displayed as an "Unknwon Device" in the Device Manager after upgrading from Microsoft Windows 8 to Microsoft Windows 8.1.

sourceInformation

SCOPE
Information in this document applies to the following:
Computers:
  • HP ProBook 4340s Notebook
Operating Systems:
  • Microsoft Windows 8.1 Pro
RESOLUTION
To resolve this issue, download and install the following SoftPaq:
SoftPaq Description
Release Notes
Download SoftPaq
Rainlink Bluetooth Software Driver
Version: 9.2.10.24
NOTE: A more recent version of this software may be available. Check for newer versions at http://www.hp.com/.

Hardware platforms affected : HP ProBook 4340s Notebook PC

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA04101577

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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