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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c03930552

Version: 1

HP EliteBook 8570p Notebook PCs - Validity Fingerprint Manager Displays Fingerprint Reader Error Message

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 18-Sep-2013

Last updated : 18-Sep-2013

DESCRIPTION
The Validity Fingerprint Manager displays the following message immediately after attempting to enroll a fingerprint, and does not allow another finger to be used:
Figure 1: The enrollment could not be completed. Please Try again. If the problem continues, please try enrolling a different finger.
  note:
This issue only occurs on computers that do not have HP ProtectTools installed.

sourceInformation

SCOPE
Information in this document applies to the following:
Computer:
  • HP EliteBook 8570p Notebook PC
Operating Systems:
  • Microsoft Windows 7 Professional (32-bit)
RESOLUTION
To resolve this issue, download and install the following SoftPaq:
SoftPaq Description
Release Notes
Download SoftPaq
HP SimplePass Identity Protection Software
Version: 6.0.100.244
  note:
A more recent version of this software may be available. Check for newer versions at http://www.hp.com/.

Hardware platforms affected : HP EliteBook 8570p Notebook PC

Operating systems affected : Microsoft Windows 7 Professional (32-bit) (deleted)

Software affected : Not applicable

Support Communication Cross Reference ID : IA03930552

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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