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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c03923758

Version: 1

HP ZBook 15-inch and 17-inch Mobile Workstations - USB Devices May Not Connect To Apple Thunderbolt Monitor

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 09-Sep-2013

Last updated : 09-Sep-2013

DESCRIPTION
USB devices plugged into the Apple Thunderbolt Monitor's USB ports may not connect. The Ethernet port, FaceTime camera, and 1394 port may not function. This issue does not affect video function.

SCOPE
Information in this document applies to the following:
Computers:
  • HP ZBook 15-inch Mobile Workstation
  • HP ZBook 17-inch Mobile Workstation
RESOLUTION
The dock functions on the Apple Thunderbolt Monitor are not supported by Intel for use with computers with Microsoft Windows operating systems. Use a dock appropriate for the Windows OS.

Hardware platforms affected : HP ZBook 15 Mobile Workstation, HP ZBook 17 Mobile Workstation

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA03923758

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration.The information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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