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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c03717927

Version: 1

HP ProBook 4440s Notebook PC - SoftPaq 56963 Installation Does Not Work

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 26-Mar-2013

Last updated : 26-Mar-2013

DESCRIPTION
The HP System Software Manager (SSM) utility is unable to install SP56963.exe.

SCOPE
HP ProBook 4440s Notebook PC
HP EliteBook 8440p Notebook PC
HP EliteBook 8460p Notebook PC
HP EliteBook 8470p Notebook PC
HP EliteBook 8570p Notebook PC
HP EliteBook Folio 9470m Notebook PC
HP ProBook 6460b Notebook PC
HP ProBook 6470b Notebook PC
HP ProBook 6570b Notebook PC
RESOLUTION
To resolve this issue, download and install the following SoftPaq:
SoftPaq Description
Release Notes
Download SoftPaq
Intel USB 3.0 Driver
Version: 1.0.4.225 REV A

note:
A more recent version of this software may be available. Check for newer versions at http://www.hp.com/.

Hardware platforms affected : HP EliteBook 8440p Notebook PC, HP EliteBook 8460p Notebook PC, HP EliteBook 8470p Notebook PC, HP EliteBook 8570p Notebook PC, HP EliteBook Folio 9470m Notebook PC, HP ProBook 6460b Notebook PC, HP ProBook 6470b Notebook PC, HP ProBook 6570b Notebook PC

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA03717927

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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