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Welcome to HP Customer Support

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HP Scanjet 3000 and 7000 s2 - Check that the scanner has power

Check that the scanner has power
The power cable is connected between the scanner and a power outlet.
  • Ensure that the power cable is securely connected between the scanner and a live electrical outlet.
  • If the power cable is connected to a surge protector, ensure that the surge protector is plugged into an outlet and turned on.
  • Ensure that the scanner is receiving power.
    • Check that the green LED on the power supply case is on.
    • If the green LED is not on, ensure that power is available to the power outlet or surge protector that the power supply is plugged into.
    • If power is available to the power outlet or surge protector but the green LED is still not on, the power supply might be defective. Contact www.hp.com/support for assistance.
If the problem persists after verifying the above items, follow these steps:
  1. Press the Power () button to turn off the scanner, and then disconnect the power supply from the scanner.
  2. Wait 30 seconds.
  3. Reconnect the power supply, and then press the Power () button to turn on the scanner.

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Country: Flag Bulgaria

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