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A 'Paper Jam' Error Displays on the HP Officejet 4610 All-in-One, Officejet 4620, Deskjet Ink Advantage 4610, and Deskjet Ink Advantage 4620 e-All-in-One Printer Series


The error message 'Paper Jam. Clear jam, and then touch OK' displays on the printer control panel. The Power button light might also blink fast.
If the error message 'The original has jammed or the document feeder (ADF) is dirty. To remove the original, open the ADF cover. To clean the ADF, see the user guide' displays on the printer control panel, click here for instructions on clearing an ADF paper jam.

Experiencing frequent or recurring paper jams?

The following recommendations can help prevent recurring paper jams in your HP product:
  • Do not put any objects (such as paper clips, coins, or rubber bands) on top of the HP product that could potentially fall inside the input tray.
  • Before loading paper in the tray, hold the stack of paper, and then tap the bottom edge on a flat surface so that the stack is even on all sides.
  • Make sure that the width adjusters on the tray are correctly positioned before inserting paper into the product.
    Do not force paper into the tray.
  • Do not overload the tray with paper.
  • Only add paper to the tray when the product is not printing.
  • Make sure that the HP product supports the paper type. See the documentation that came with the HP product for more information.
  • Do not print on paper with paper clips or staples attached.
  • Do not use paper that is bent, torn, dusty, damp, wrinkled, curled, or paper that does not lie flat.
  • Use only one type of paper at a time. Do not mix different types, weights, or sizes of paper.
  • Do not use paper that is too thin, too thick, or too glossy for the product.


The following factors can cause paper jams:
  • Foreign objects (such as paper clips, coins, or rubber bands) might have fallen into the input tray.
  • Paper loaded incorrectly in the paper tray.
  • Damaged or dirty paper rollers.
  • Torn, wrinkled, or damp paper loaded in the paper tray.
  • The access door (on the rear or underside of the product) might not be closed securely.
  • Paper was added to a stack already in the tray while the HP product was printing.
  • The tray contains more than one type of paper.
  • The paper is jammed inside the HP product where you cannot see it.
  • An obstruction is blocking the paper path.
  • Torn pieces of paper from a previous jam are stuck in the product.
  • The tray is too full.
  • If printing on an envelope, the edges of the envelope are bent.
Important: You must follow these solutions in the order presented to resolve the issue.