hp-support-head-portlet

Actions
Loading...

Welcome to HP Customer Support

hp-contact-secondary-navigation-portlet

Actions
Loading...

hp-share-print-widget-portlet

Actions
Loading...
  • Information
    Looking for Site Help?

    Learn about the features of the HP Customer Support site and how to use them to meet your online support needs. Click Here

     

hp-concentra-wrapper-portlet

Actions
Loading...

SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c02725881

Version: 1

HP Notebook PCs - Notebook Does Not Boot from Pointsec USB Recovery Media

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 18-Feb-2011

Last updated : 18-Feb-2011

DESCRIPTION
The notebook does not boot from Pointsec USB Recovery Media. The Pointsec utility has the ability to create recovery media to boot the notebook in an emergency to decrypt the drives. The USB key Recovery Media does not work, however the CD/DVD Recovery Media functions as designed.

sourceInformation

SCOPE
HP EliteBook 2540p Notebook PC
HP EliteBook 8440p Notebook PC
HP EliteBook 8540p Notebook PC
HP EliteBook 8540w Mobile Workstation
HP EliteBook 8740w Mobile Workstation
RESOLUTION
To resolve this issue, download and install the appropriate softpaq.
Product Affected
Softpaq Description
Information
Download
8540w
HP Notebook System BIOS Update (ROM Family 68CVD)
VERSION: F.0E
2540p
HP Notebook System BIOS Update (ROM Family 68CSU)
VERSION: F.08
8440p
HP Notebook System BIOS Update (ROM Family 68CCU)
VERSION: F.11
8740w
HP Notebook System BIOS Update (ROM Family 68CAD)
VERSION: F.0A
  note:
A more recent version of this software may be available. Check for updated drivers and software for your computer at http://www.hp.com.

Hardware platforms affected : HP EliteBook 2540p Notebook PC, HP EliteBook 8440p Notebook PC, HP EliteBook 8540p Notebook PC, HP EliteBook 8540w Mobile Workstation, HP EliteBook 8740w Mobile Workstation

Operating systems affected : Microsoft Windows XP Professional Edition

Software affected : Not applicable

Support Communication Cross Reference ID : IA02723711

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

hp-feedback-input-portlet

Actions
Loading...

hp-online-communities-portlet

Actions
Loading...

Ask the community!


Support Forum

Support Forum

Join the conversation! Find Solutions, ask questions, and share advice with other HP product owners. Visit now


hp-feedback-banner-portlet

Actions
Loading...

hp-country-locator-portlet

Actions
Loading...
Country: Flag Bulgaria

hp-detect-load-my-device-portlet

Actions
Loading...