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HP Customer Support - Knowledge Base

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  • Information

    Fix intermittent print spooler service errors that may cause print jobs to fail post a Windows update. Click here

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    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on an HP computer or printer – Click here

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HP Officejet Pro 8000 Enterprise Printer Series - Clear jams

Occasionally, media becomes jammed during a job. Try the following remedies before you attempt to clear the jam.
  • Make sure that you are printing with media that meets specifications.
  • Make sure that you are printing with media that is not wrinkled, folded, or damaged.
  • Make sure that the printer is clean.
  • Make sure that the trays are loaded correctly and are not too full.

Clear paper jams

If the paper was loaded in the input tray, you might need to clear the paper jam from the duplexer.
To clear a jam
Use these steps to clear a paper jam.
  1. Remove all media from the output tray.
      caution:
    Trying to clear a paper jam from the front of the printer can damage the print mechanism. Always access and clear paper jams through the duplexer.
  2. Check the duplexer.
    1. Push the button on either side of the duplexer, and then remove the panel or unit.
    2. Locate any jammed media inside the printer, grasp it with both hands and then pull it towards you.
    3. If the jam is not there, push the latch on the top of the duplexer and lower its cover. If the jam is inside, carefully remove it. Close the cover.
    4. Reinsert the duplexer into the printer.
  3. Open the top cover and remove any debris.
  4. If you have not found the jam and have Tray 2 installed, pull out the tray and remove the jammed media, if possible. If not, do the following:
    1. Ensure the printer is turned off and disconnect the power cord.
    2. Lift the printer off Tray 2.
    3. Remove the jammed media from the bottom of the printer or from Tray 2.
    4. Reposition the printer on top of Tray 2.
  5. Open the print carriage access door. If there is paper remaining inside the printer, ensure the carriage has moved to the right of the printer, free any paper scraps or wrinkled media, and pull the media towards you through the top of the printer.
      warning:
    Do not reach into the printer when it is on and the carriage is stuck. When you open the print carriage access door, the carriage should return to its position on the right side of the printer. If it does not move to the right, turn off the printer before you remove any jam.
  6. After clearing the jam, close all covers, turn on the printer (if you turned it off) and resend the print job.

Avoid paper jams

To help avoid paper jams, follow these guidelines.
  • Remove printed papers from the output tray frequently.
  • Prevent curled or wrinkled paper by storing all unused paper flat in a re-sealable bag.
  • Ensure that paper loaded in the input tray lays flat and the edges are not bent or torn.
  • Do not combine different paper types and paper sizes in the input tray; the entire stack of paper in the input tray must be the same size and type.
  • Adjust the paper-width guide in the input tray to fit snugly against all paper. Make sure the paper-width guide does not bend the paper in the input tray.
  • Do not force paper too far forward in the input tray.
  • Use paper types that are recommended for the printer.

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