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HP Designjet T7100 and T7100 Monochrome Printer Series - HP Customer Care

As your strategic support partner, we make it our business to help keep your business running smoothly. HP Customer Care offers award-winning support to ensure that you get the most from your HP Designjet.
HP Customer Care provides comprehensive, proven support expertise and leverages new technologies to give customers unique end-to-end support. Services include setup and installation, troubleshooting tools, warranty upgrades, repair and exchange services, phone and Web support, software updates, and self-maintenance services. To find out more about HP Customer Care, go to http://www.hp.com/go/designjet/. For the most current contact information, click on the Contact HP link or call the appropriate telephone number below.
What to do before you call:
  • Review the troubleshooting suggestions in this guide.
  • Review the relevant driver documentation supplied with this printer (for users sending PostScript files or those using Microsoft Windows).
  • If you have installed third-party software drivers and RIPs, refer to their documentation.
  • If the problem appears to be related to your software program, first contact your software vendor.
  • If you call one of the Hewlett-Packard offices, have the following information available to help us answer your questions more quickly:
    • The printer you are using (the product number and the serial number, found on the label at the back of the printer on the front panel: select the icon, and then View printer information.
    • The printer's Service ID (also in the View printer information option.)
    • If there is an error code on the front panel, make note of it.
    • The brand name and model number of the computer you are using
    • Any special equipment or software you are using (for example, spoolers, networks, switch-boxes, modems, or special software drivers)
    • The part number of the network cable you are using and the name of the store though which it was purchased
    • The type of interface used on your printer (USB or network)
    • The software name and version you are using
    • Print out the service information prints. You may be asked to fax them to the support center helping you.
      On the front panel: select the icon, and then select Internal prints > Service information prints > Print all pages.
      Through the Embedded Web Server: go to the Service support page in the Support tab, and then select Printer information > Print all pages.

Telephone numbers

For an up-to-date list of HP Support telephone numbers, go to http://welcome.hp.com/country/us/en/wwcontact_us.html. If you do not have access to the Web, try one of the numbers below.
  • Algeria: 213 17 63 80
  • Argentina: 0 800 777 HP INVENT, local 5411 4778 8380
  • Australia: 13 10 47
  • Austria: 0810 00 10 00
  • Bahrain: 800 171
  • Belgium: (0) 78 600 600
  • Bolivia: 0 800 1110, local 54 11 4708 1600
  • Brazil: 0800 157 751, local 55 11 3747 7799
  • Canada: 1 800 HP INVENT
  • Caribbean: 1 800 711 2884
  • Central America: 1 800 711 2884
  • Chile: 800 HP INVENT, 123 800 360 999
  • China: 800 810 59 59, 10 6564 59 59
  • Colombia: 01 8000 51 HP INVENT, local 571 606 9191
  • Czech Republic: 420 261 307 310
  • Denmark: 70 11 77 00
  • Ecuador: 999 119, 1 800 225 528
  • Egypt: 202 532 5222
  • Finland: 0203 53232
  • France: 08 26 10 49 49
  • Germany: 0180 52 58 143
  • Greece: 210 6073603, 801 11 22 55 47
  • Guadaloupe: 0800 99 00 11, 877 219 8791
  • Guatemala: 1 800 999 5105, 1 800 711 2884
  • Hong Kong: 852 3002 8555
  • Hungary: 06 1 382 1111
  • India: 1 600 112 267
  • Indonesia: 350 3408
  • Ireland: 1 890 946500
  • Israel: 09 830 4848
  • Italy: 02 3859 1212
  • Jamaica: 0 800 711 2884
  • Japan: software 0120 014121, hardware 0120 742594
  • Korea: 82 1588 3003
  • Luxembourg: 27 303 303
  • Malaysia: 1 800 80 5405
  • Martinique: 0 800 99 00, 877 219 8671
  • Mexico: 01 800 472 6684, local 5258 9922
  • Middle East: 4 366 2020
  • Morocco: 2240 4747
  • Netherlands: 0900 1170 000
  • New Zealand: 09 365 9805
  • Norway: 800 62 800
  • Paraguay: 00 811 800, 800 711 2884
  • Panama: 001 800 711 2884
  • Peru: 0 800 10111
  • Philippines: 632 888 6100
  • Poland: 22 566 6000
  • Portugal: 213 164 164
  • Puerto Rico: 1 800 652 6672
  • RSA: 27 11 258 9301, local 086 000 1030
  • Romania: 40 21 315 4442
  • Russia: 095 797 3520, 812 3467 997
  • Saudi Arabia: 6272 5300
  • Slovakia: 2 50222444
  • South Africa: 0800 001 030
  • Spain: 902 010 333
  • Sweden: 077 130 30 00
  • Switzerland: 0848 80 20 20
  • Taiwan: 886 2 872 28000
  • Thailand: 0 2353 9000
  • Tunisia: 71 89 12 22
  • Turkey: 216 444 71 71
  • UAE: 800 4520, 04 366 2020
  • Ukraine: 44 4903520
  • United Kingdom: 0870 842 2339
  • United States: 1 800 HP INVENT
  • Uruguay: 54 11 4708 1600
  • Venezuela: 0 800 HP INVENT, local 58 212 278 8000
  • Vietnam: 84 8 823 45 30
  • West Africa (French): 351 213 17 63 80