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HP Customer Support - Knowledge Base

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HP PCs - How to Change or Reset Password (Windows 7)

This document is for HP computers with Windows 7.
The login password prevents unauthorized access to Windows. If you forget your login password, you are prevented from accessing Windows. Whenever you create a login password, it is important to create a password reset disk so that it can be reset if it is forgotten. Record the password and store it in a safe place.
  caution:
HP cannot recover or reset your password if it is lost or forgotten. HP strongly recommends creating a password reset disk to enable you to reset your password in case it is forgotten. If you do not have a password reset disk and you forget your password, you may be directed to perform a full recovery to original factory conditions and will lose any data that was not backed up to an external location.
note:
HP SmartFriend is a support service that can help you recover or reset the password you use to sign in to Windows 7 (only available in the United States and Canada). For more information, see HP SmartFriend.

Try this first: Use the HP Guided Solution

OR read the document below.

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