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HP Customer Support - Knowledge Base

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HP Compaq dc7800 Business PC - Yellow Mark on PCI Serial Port Under Microsoft Windows Device manager

Issue:
After the installation of Microsoft Windows operating system using retail editions of operating system media, the PCI Serial Port listed under Other devices in the Device Manager, indicates a yellow mark.
Solution
This is applicable for system installed with retail editions of Microsoft Windows 2000, XP professional, Vista Business, Enterprise and Ultimate, Versions of operating systems.
Installing the drivers for Intel AMT LMS_SOL for AMT 3.xx will resolve the issue. The required driver file is sp38610.exe (8.3 MB). After installing the driver, the system needs to be restarted.
About Intel AMT:
The PCI Serial Port driver is used by Intel Active Management Technology (AMT) for emulating serial communication over a standard network connection. Intel AMT allows IT to discover assets even while PCs are powered off, and remotely isolate and recover systems after operating system failures. Alerting and event logging helps reduce downtime.
For more information on Intel AMT, please check the Intel® Active Management Technology site.

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Country/Region: Flag Bulgaria

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