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HP Customer Support - Knowledge Base

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HP Designjet T1120 Printer Series - HP Proactive Support

HP Proactive Support

HP Proactive Support helps reduce costly printer downtime by preemptively identifying, diagnosing, and resolving printer issues before they become problems for you. HP's Proactive Support tool is designed to help businesses of all sizes reduce support costs and maximize productivity— all with the click of a mouse.
A component of the HP Imaging and Printing suite of services, Proactive Support helps you gain control of your printing environment— with a clear focus on maximizing the value of your investment, increasing printer uptime, and reducing printer management costs.
HP recommends that you enable Proactive Support right away to save you time and prevent problems before they occur, reducing costly downtime. Proactive Support runs diagnostics and checks for software and firmware updates.
You can enable Proactive Support in HP Easy Printer Care for Windows or HP Printer Monitor for Mac OS, where you can specify the frequency of connections between your computer and HP's Web server, and the frequency of diagnostic checks. You can also choose to run the diagnostic checks at any time. To change these settings:
  • In HP Easy Printer Care for Windows, select the Tools menu, then HP Proactive Support.
  • In HP Printer Monitor for Mac OS, select Preferences, then HP Proactive Support.
If Proactive Support finds any potential problem, it notifies you with an alert, which will explain the problem and recommend a solution. In some cases, the solution may be applied automatically; in other cases, you may be asked to perform some procedure to solve the problem.

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