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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c01605225

Version: 1

Advisory: HP Compaq dx2400 Microtower PC - No Audio After System Board Replacement

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 10-Nov-2008

Last updated : 10-Nov-2008

DESCRIPTION
The onboard audio does not function after replacing the system boards of systems described in the "Scope." The audio controller will be disabled in the Device Manager and will prompt for a driver if a user attempts to enable it.
The issue occurs with some system board replacements due to the fact that the replacement boards have updated audio chipsets and require a later audio driver than previous versions of the chipset.

sourceInformation

SCOPE
Information in this document applies to following:
Systems:
  • HP Compaq dx2400 Microtower PC
System serial number ranges:
  • 2UA808xxxx - 2UA839xxxx
  • CZC809xxxx - CZC839xxxx
  • MXL826xxxx - MXL839xxxx
  • MXM808xxxx - MXM835xxxx
RESOLUTION
HP has written SoftPaqs that update the integrated audio controller driver and resolve the issue. Please download and install the appropriate SoftPaq for your system:
For Microsoft Windows XP Professional
Realtek High-Definition Audio Driver, Version 5.10.0.5508, Revision A or later
NOTE
To download SoftPaqs:
  1. Click the link for the appropriate Business Desktop PC model.
  2. Click the Download drivers and software link.
  3. Click the link for the Microsoft Windows XP Professional link.
  4. Click the Driver - Audio link.
  5. Click the SoftPaq link: Realtek High-Definition Audio Driver.
  6. Read the instructions and release notes carefully before proceeding.
  7. Click the Download button to download the SoftPaq.
NOTE
The SoftPaq/software is subject to change without notice. If you find a later version than the one indicated in this document, HP recommends using the later version instead.

For Microsoft Windows Vista 32-bit
Realtek High-Definition Audio Driver for Microsoft Windows Vista (32-bit Editions), Version 6.0.1.5508, Revision A or later
NOTE
To download SoftPaqs:
  1. Click link for the appropriate Business Desktop PC model.
  2. Click the Download drivers and software link.
  3. Click the link for the Microsoft Windows Vista Business (32-bit) link.
  4. Click the Driver - Audio link.
  5. Click the SoftPaq link: Realtek High-Definition Audio Driver for Microsoft Windows Vista (32-bit Editions)
  6. Read the instructions and release notes carefully before proceeding.
  7. Click the Download button to download the SoftPaq.
NOTE
The SoftPaq/software is subject to change without notice. If you find a later version than the one indicated in this document, HP recommends using the later version instead.

Hardware platforms affected : HP Compaq dx2400 Microtower PC

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA01605225

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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