A 'Paper Jam' Error Message Displays for HP LaserJet 1022, 1022n, 1022n xi, and 1022nw Printers

  caution:

Do not try to remove jammed paper at this stage.

1. Open the print cartridge door, and then remove the print cartridge.

   note:

   To prevent damage to the product when clearing jams, including jams in the output bin, always open the print cartridge door and remove the print cartridge. Keep the door open and the print cartridge out until you clear the jam. Opening the print cartridge door and removing the print cartridge relieves tension on the printer rollers, which prevents damage to the product and makes removing jammed paper easier.

   Figure : Open the print cartridge door and remove the print cartridge

   

     caution:

   To prevent damage to the print cartridge, cover it with a sheet of paper to minimize exposure to direct light.

2. With both hands, grasp the paper where it is most visible, including the middle, and then carefully pull the paper straight out of the product.
   Figure : Remove jammed paper

   
3. Look inside the product for any torn pieces of paper or labels, and then remove them.
4. If any jammed paper remains in the input trays or the output tray, grasp the paper where it is most visible, including the middle, and then carefully pull the paper straight out of the product.
5. Reinstall the print cartridge, and then close the print cartridge door.
   Figure : Reinstall the print cartridge and close the print cartridge door

   

1. Press the Power switch on the rear of the product to turn it off.
   Figure : Power switch

   
2. Press the Go button () and Cancel button () at the same time. Hold the buttons while you press the Power switch to turn on the product. Keep the buttons depressed. The lights begin to flash in sequence.
3. Release the buttons when the Go, Ready, and Attention lights begin to flash in unison.

1. Slide the paper length and width guides to their outermost positions.
2. Tap a stack of plain, white paper on a flat surface to align the edges.

   note:

   Do not fan paper before loading. To loosen the ream, hold it firmly in both hands, and then twist the media by rotating your hands in the opposite direction.

3. Load the paper into the input tray with the narrow edge first and the print side facing up.
4. Slide the paper length and width guides inward until they stop at the edges of the paper.

note:

Steps can vary depending on the software program.

1. From the File menu in the software program, click Print.
2. In the Print dialog box, click Properties.
3. Check the settings on the Paper/Quality tab, change them if necessary, and then click OK.
4. Try printing again.

• If these steps resolved the issue, you do not need to continue troubleshooting.
• If the issue persists, continue to the next step.

1. Turn the product off, and then disconnect the power cord from the back of the product and the electrical outlet. Wait for the product to cool.
   Figure : Disconnect power cord

   
2. Open the print cartridge door, and then remove the print cartridge.

     caution:

   To prevent damage to the print cartridge, cover it with a sheet of paper to minimize exposure to direct light.

3. With a dry, lint-free cloth, wipe any residue from the paper path area and the print cartridge cavity.

     caution:

   Do not touch the black-sponge transfer roller inside the product. By doing so, you can damage the product.

   Figure : Clean the print cartridge cavity

   
4. Reinstall the print cartridge, and then close the print cartridge door.
5. Reconnect the power cord to the back of the product and the electrical outlet.
6. Turn on the product.
7. Try printing again.

• If these steps resolved the issue, you do not need to continue troubleshooting.
• If the issue persists, continue to the next step.