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Clearing Jams for HP Color LaserJet CP1210 Printer Series

Use the llustration below to find the locations of jams. For instructions to clear jams, click the link to view the following document: The Jam Light Blinks on the Control Panel
Figure : Jam locations
1
Output bin
2
Tray 1
3
Fuser

Jam recovery

When the Jam Recovery feature is turned on, the product reprints any pages that are damaged during a jam.
Use the HP Color LaserJet CP1210 Series Toolbox to turn on the Jam Recovery feature.
  1. Open the HP Color LaserJet CP1210 Series Toolbox. See View HP Color LaserJet CP1210 Series Toolbox.
  2. Click the Device Settings folder, and then click System Setup.
  3. Next to Jam Recovery, select On from the drop-down list.

Common causes of jams

Common causes of jams
Cause
Solution
The paper length and width guides are not adjusted correctly.
Adjust the guides so they are against the paper stack.
The media does not meet specifications.
Use only media that meets HP specifications. See Paper and print media.
You are using media that has already passed through a printer or copier.
Do not use media that has been previously printed on or copied.
An input tray is loaded incorrectly.
Remove any excess media from the input tray. Make sure that the stack is below the maximum stack height mark in the tray. See Load paper and print media.
The media is skewed.
The input-tray guides are not adjusted correctly. Adjust them so they hold the stack firmly in place without bending it.
The media is binding or sticking together.
Remove the media, flex it, rotate it 180 degrees, or flip it over. Reload the media into the input tray.
note:
Do not fan paper. Fanning can create static electricity, which can cause paper to stick together.
The media is removed before it settles into the output bin.
Wait until the page completely settles in the output bin before removing it.
The media is in poor condition.
Replace the media.
The internal rollers from the tray are not picking up the media.
Remove the top sheet of media. If the media is heavier than 163 g/m243 lb, it might not be picked from the tray.
The media has rough or jagged edges.
Replace the media.
The media is perforated or embossed.
Perforated or embossed media does not separate easily. Load sheets one at a time.
Paper was not stored correctly.
Replace the paper in the trays. Paper should be stored in the original packaging in a controlled environment.
If the product continues to jam, contact HP Customer Support or your authorized HP service provider.

Clear jams

Jam in tray 1

  1. Pull out tray 1 and place it on a flat surface.
    Figure : Pull out the tray
  2. Remove the jammed sheet by pulling it straight out.
    Figure : Remove the jammed sheet
  3. Replace tray 1.
    Figure : Replace the tray
  4. Press the Resume button to continue printing.

Jam in fuser area

  1. Open the rear door.
    Figure : Open the rear door
  2. Remove any jammed sheets.
    Figure : Remove the jammed sheet
    note:
    If the sheet tears, make sure that all fragments are removed before you resume printing.
  3. Close the rear door.
    Figure : Close the rear door

Jam in output bin

  1. Look for jammed paper in the output bin area.
  2. Remove any visible media.
    note:
    If the sheet tears, make sure that all fragments are removed before resuming printing.
    Figure : Remove the jammed sheet
  3. Open and then close the rear door to clear the message.
    Figure : Open and close the front door

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