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Welcome to HP Customer Support

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HP Color LaserJet CP6015 Series Printer - Clean the product

Over time, particles of toner and paper accumulate inside the product. This can cause print-quality problems during printing. Cleaning the product eliminates or reduces these problems.
Clean the paper path and print-cartridge areas every time that you change the print cartridge or whenever print-quality problems occur. As much as possible, keep the device from dust and debris.
Clean the exterior
Use a soft, damp, lint-free cloth to wipe dust, smudges, and stains off of the exterior of the device.
Clean spilled toner
If you get any toner on your clothes or hands, wash them in cold water. Hot water will set the toner into the fabric.
Run a cleaning page
HP recommends that you use the cleaning page when there is a print quality issue.
A CLEANING message appears on the product control panel display while the cleaning is taking place.
In order for the cleaning page to work correctly, print the page on copier-grade paper (not bond, heavy, or rough paper). A blank page will be printed when the task is complete. Discard the page.
Create and use the cleaning page
  1. Press MENU.
  2. Press the up arrow or down arrow / to select CONFIGURE DEVICE, and then press the checkmark button .
  3. Press the up arrow or down arrow / to scroll to PRINT QUALITY, and then press the checkmark button .
  4. Press the up arrow or down arrow / to scroll to PROCESS CLEANING PAGE, and then press the checkmark button .
  5. Discard the printed page. The task is complete.

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Country: Flag Bulgaria

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