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HP Designjet 10000s Printer Series - Front Panel Messages

If the ERROR lamp lights, check the message displayed on the front panel. There are the following types of error messages:
  • Service errors: operator unrecoverable errors, such as hardware or software failure
    Contact HP Support.
  • Communication protocol errors
    Take appropriate measures according to the error code or message.
  • Operator errors
    The operator can correct these errors. Take appropriate measures according to the message.
The error messages are as follows. Take appropriate measure according to the error message.
note:
If a communication error or a data error occurs, the ERROR lamp does not light. An error message appears on the front panel and disappears when the next operation is performed.

Service errors

note:
If any of the following service error messages appears, turn the power switch off and then on again. This may release the error.

POC error messages

Figure : Initializing error message example
Problem: an unrecoverable error has occurred in the engine section. This error message appears when an error is detected during self-diagnosis when the power is turned on.
Solution: contact HP Support. Make a note of the error code shown on the front panel.
Click here for information on contacting HP support at http://h20000.www2.hp.com/bizsupport/TechSupport/CallHP.jsp?locale=en_US&docIndexId=179680&taskId=101&prodTypeId=18972&prodSeriesId=25301.

Engine error messages

Figure : Engine error message example
Problem: an unrecoverable error has occurred in the network controller section (hardware failure).
Solution: contact HP Support. Make a note of the error code displayed on the front panel.
Click here for information on contacting HP support at http://h20000.www2.hp.com/bizsupport/TechSupport/CallHP.jsp?locale=en_US&docIndexId=179680&taskId=101&prodTypeId=18972&prodSeriesId=25301.

System error messages

Figure : System error message example
Problem: an unrecoverable error has occurred (firmware failure).
Solution: contact HP Support. Make a note of the error code displayed on the front panel.
Click here for information on contacting HP support at http://h20000.www2.hp.com/bizsupport/TechSupport/CallHP.jsp?locale=en_US&docIndexId=179680&taskId=101&prodTypeId=18972&prodSeriesId=25301.

Operator error messages

The following errors can be corrected by the operator.

Ink cartridge

Figure : Out of ink message
X: L (left), R (right)
YY: Y, M, C, K, Lm, Lc
Problem: there is no ink.
Solution: follow the instructions on the front panel.
Figure : Ink cartridge error message
X: L (left), R (right)
YY: Y, M, C, K, Lm, Lc
Z: error code (1 to 9)
Problem: an ink cartridge error has occurred.
Solution: follow the instructions on the front panel.
Figure : Ink cartridge not installed message
X: L (left), R (right)
YY: Y, M, C, K, Lm, Lc
Problem: no ink cartridge is installed.
Solution: follow the instructions on the front panel.
Figure : Ink cover open message
X: L (left), R (right)
Problem: the ink cover is open.
Measure: follow the instructions on the front panel.
Figure : Ink near expiration date message
X: L (left), R (right)
YY: Y, M, C, K, Lm, Lc
Problem: the ink cartridge is nearing its expiration date.
Solution: prepare a new ink cartridge.
Figure : Ink past exp date message
X: L (left), R (right)
YY: Y, M, C, K, Lm, Lc
Problem: the ink cartridge has passed its expiration date.
Solution: press OK and follow the instructions on the front panel.

The ink LED flashes

Problem: ink is running out (warning).
Solution: prepare a new ink cartridge.

Waste ink bottle is not installed

  1. The following front panel message is displayed. The waste ink bottle is not installed.
    Figure : Bottle out message
  2. Insert a new waste ink bottle into the printer and install the waste ink bottle cover.

Waste ink bottle is full

Figure : Bottle full message
Problem: the waste ink bottle is full.
Solution: follow the instructions on the front panel.

Media crash

Media jam 1 message

Problem: media crash (1) indicates that the carriage is blocked by obstacles in the carriage path or media feed path.
Figure : Media Jam 1 message
Solution: follow the instructions on the front panel. If the media jam (1) occurs frequently and there are no media jams or obstructions in the carriage path or media feed path, please contact HP Support.
Click here for information on contacting HP support at http://h20000.www2.hp.com/bizsupport/TechSupport/CallHP.jsp?locale=en_US&docIndexId=179680&taskId=101&prodTypeId=18972&prodSeriesId=25301.

Media jam 2 message

Problem: media jam (2) indicates that the media is not detected correctly. You may have selected the wrong media format when loading the media or you may be using a cut sheet with an irregular size.
Figure : Media Jam 2 message
Solution: follow the instructions on the front panel and check your media settings.

Warning (0) Clear Media Jam

Problem: Over-current has been detected in the use of the Paper-Axis Motor.
Solution: Try the following:
  1. Open the Rear Cover and check for any visible obstacles in the paper path. If there is a wrinkled mass of paper inside the paper path, lift the Pinchwheels (using the Media Lever) and clear the obstruction.
  2. Check the Tension Bar to make sure that it is not applying too much weight on the Media (check the User?s Guide for information on the correct usage of the Tension Bars).
  3. If sticky media is being used, then either use different media or use it with the Liner.
  4. Clean the Drive Roller and make sure that there is no paper dust or other dirt trapped around the Drive Roller.
  5. Check the tension of the Paper-Axis Belt and adjust it if necessary. Service manual, Page 5- 14.
  6. If this problem continues, replace the Paper-Axis Motor Service manual, Page 8-68.

Media

Figure : No media loaded message
Problem: There is no media loaded in the printer.
Solution: Load media.
Figure : Media size error message
Problem: you have set an invalid media size (less than 297 mm wide or 104 inch wide or more).
Solution: set the correct size.
Figure : No media loaded error message
Problem: there is media skew.
Solution: Reload the media. Skew may be caused by ink deposits on the platen. Check the platen for ink deposits and clean any ink.
Figure : Lower media lever message
Problem: the media lever has not been lowered.
Solution: lower the media lever.

Error LED is flashing

Problem: the take-up reel is not winding the media correctly.
Solution: Check that the media is correctly detected by the take-up reel sensor. Check that the media is loaded correctly.

Other messages

Figure : Close rear cover message
Problem: the rear cover is open.
Solution: close the rear cover.
Figure : PH temp error message
Problem: the temperature of the printheads exceeds the operating temperature range.
Solution: allow the printheads to cool by not using the printer until the printhead temperature returns to the operating temperature range.
Figure : Env temp error message
Problem: the ambient temperature is not within the operating temperature range for the printer.
Solution: use the printer within its operating temperature range (15 °C to 30 °C).

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