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Document ID: c06513924

Versie: 1

HPSBPI03643 rev. 1 - Certain HP Enterprise Printers and MFP products - Potential instability of solution

Notice:: The information in this security bulletin should be acted upon as soon as possible.

Release date : 26-Nov-2019

Last updated : 26-Nov-2019

Potential Security Impact:
Potential instability of solution

A potential security vulnerability has been identified for certain HP printers and MFPs with Troy solutions. For affected printers with FutureSmart Firmware bundle version 4.9 or the potential vulnerability may cause instability in the solution.
CVE-2019-18912, PSR-2019-0238
ONDERSTEUNDE SOFTWAREVERSIES*: ALLEEN de versies waarop dit betrekking heeft worden weergegeven.
Please refer to the RESOLUTION below for a list of potentially impacted products.
For a PGP signed version of this security bulletin please write to: hp-security-alert@hp.com
CVSS 3.0 Base Metrics
Base Vector
Base Score
Information on CVSS is documented in HP Customer Notice: HPSN­2008­002.
HP has provided firmware updates for potentially impacted printers for the products listed in the table below. To obtain the updated firmware, go to the HP Software site and search for your printer model.
Product Name
Model Number
Firmware Revision
HP LaserJet Enterprise M507
1PV86A, 1PV87A, 1PV89A
FS4: 2409065_000092 (or higher)
HP LaserJet Enterprise M607
K0Q14A, K0Q15A
FS4: 2409065_000063 (or higher)
HP LaserJet Enterprise M608
K0Q17A, K0Q18A, K0Q19A
FS4: 2409065_000063 (or higher)
HP LaserJet Enterprise M609
K0Q20A, K0Q21A, K0Q22A
FS4: 2409065_000063 (or higher)
HP LaserJet Enterprise M806
CZ244A, CZ245A
FS4: 2409065_000082 (or higher)
HP LaserJet Enterprise MFP M527
F2A76A, F2A77A, F2A81A
FS4: 2409065_000073 (or higher)
HP LaserJet Enterprise Flow MFP M527
F2A78V, F2A79A, F2A80A
FS4: 2409065_000073 (or higher)
HP LaserJet Enterprise MFP M528
1PV64A, 1PV65A, 1PV67A
FS4: 2409065_000054 (or higher)
Third Party Security Patches: Third party security patches that are to be installed on systems running HP software products should be applied in accordance with the customer's patch management policy.
Support: For issues about implementing the recommendations of this Security Bulletin, visit https://www.hp.com/go/contacthp to learn about your HP support options.
Report: To report a potential security vulnerability with any HP supported product, send email to: hp-security-alert@hp.com.
Subscribe: To initiate a subscription to receive future HP Security Bulletin alerts via email, visit https://www.hp.com/go/alerts.
Security Bulletin Archive: To view released Security Bulletins, search the HP Support Site for "security bulletin".
Software Product Category: The Software Product Category is represented in the title by the two characters following HPSB.
HP Printing and Imaging
HP Hardware and Firmware
HP General Software
It is strongly recommended that security related information being communicated to HP be encrypted using PGP, especially exploit information.
To get the security-alert PGP key, please send an e-mail message as follows:
Subject: get key
System management and security procedures must be reviewed frequently to maintain system integrity. HP is continually reviewing and enhancing the security features of software products to provide customers with current secure solutions.

"HP is broadly distributing this Security Bulletin in order to bring to the attention of users of the affected HP products the important security information contained in this Bulletin.HP recommends that all users determine the applicability of this information to their individual situations and take appropriate action.HP does not warrant that this information is necessarily accurate or complete for all user situations and, consequently, HP will not be responsible for any damages resulting from user's use or disregard of the information provided in this Bulletin.To the extent permitted by law, HP disclaims all warranties, either express or implied, including the warranties of merchantability and fitness for a particular purpose, title and non-infringement."
REVISION HISTORY : Version 1: 26 November 2019 Initial release

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration.The information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.


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