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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Identifiant du document: c06288204

Version: 1

Ordinateurs de bureau OMEN by HP 875-0000 Obelisk - L'alarme du BIOS émet 3 bips longs et 3 bips brefs lorsque les connexions vidéo ne sont pas sécurisées

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Date de publication : 02-Apr-2019

Dernière mise à jour : 02-Apr-2019

DESCRIPTION
L'alarme du BIOS émet 3 bips longs et 3 bips brefs lorsque les problèmes suivants sont détectés :
  • Le câble de sortie vidéo n'est pas entièrement branché dans le port de carte graphique (DP, HDMI, etc.).
  • Le câble de sortie vidéo n'est pas entièrement branché dans le port de moniteur externe (DP, HDMI, etc.).
  • L'écran externe n'est pas mis sous tension avant de démarrer l'ordinateur.
REMARQUE : Le problème de bips est certainement dû au fait que la carte graphique n'est pas initialisée, et le moniteur externe n'est pas détecté.

PORTÉE
Les informations contenues dans ce document s'appliquent aux modèles suivants :
Ordinateurs :
  • Série d'ordinateurs de bureau OMEN by HP 875-0000 Obelisk
  • Séries d'ordinateur de bureau CTO OMEN by HP 875-0000 Obelisk
Systèmes d'exploitation :
  • Microsoft Windows 10 Professionnel (64 bits)
RÉSOLUTION
Pour résoudre ce problème, procédez comme suit, puis téléchargez et installez le SoftPaq approprié pour mettre à jour le BIOS.
Procédure 1. Assurez-vous que toutes les connexions vidéo sont correctement branchées.
ATTENTION : Au cours de cette procédure, suivez les instructions ci-dessous afin d'éviter de déclencher la réinitialisation CMOS (502). Si le message CMOS Reset (502) s'affiche, appuyez sur Entrée pour réinitialiser le CMOS.
  • NE MAINTENEZ pas la pression sur le bouton d'alimentation pendant plus de 10 secondes.
  • NE METTEZ PAS l'ordinateur hors tension en débranchant le cordon d'alimentation de la prise murale ou de l'alimentation électrique.
  • ASSUREZ-VOUS que le logo LED OMEN du châssis avant est éteint avant d'allumer l'ordinateur.
Figure 1. Emplacement du bouton d'alimentation.
Figure 2. Emplacement du cordon d'alimentation principal.
Figure 3. Logo LED du châssis avant.
  1. Lorsque le problème se produit, suivez le processus normal pour éteindre l'ordinateur en maintenant le bouton d'alimentation enfoncé pendant 4 à 10 secondes, puis relâchez le bouton d'alimentation.
  2. Vérifiez si le câble vidéo est correctement branché dans le port de la carte vidéo.
  3. Vérifiez si le moniteur est correctement branché au câble de sortie vidéo. Fixez le câble vidéo à l'écran.
  4. Vérifiez que l'écran est sous tension. Branchez le cordon d'alimentation de l'écran avant d'allumer l'ordinateur.
  5. Vérifiez si un adaptateur d'écran est utilisé. Si c'est le cas, débranchez puis rebranchez l'adaptateur de l'écran.
  6. Remettez en place la carte graphique et connectez-la à l'écran.
Procédure 2. Téléchargez et installez le SoftPaq adapté pour mettre à jour le BIOS afin d'éviter ce problème.
Plateformes concernées
Description du SoftPaq
Numéro ID de carte mère
Notes de publication
Télécharger le SoftPaq
Ordinateur de bureau OMEN by HP 875-0000 Obelisk
Mise à jour du BIOS des ordinateurs de bureau des utilisateurs HP (famille ROM SSID 84FD)
Version : F.12 Révision : A
84FD
Plateformes concernées
Description du SoftPaq
Numéro ID de carte mère
Notes de publication
Télécharger le SoftPaq
Ordinateur de bureau OMEN by HP 875-0000 Obelisk
Mise à jour du BIOS des ordinateurs de bureau des utilisateurs HP (famille ROM SSID 84FD)
Version : F.11 Révision : A
84FE
REMARQUE : Le BIOS peut également être mis à jour avec HP Support Assistant.

Hardware platforms affected : OMEN by HP 875-0000 Obelisk Desktop PC series, OMEN by HP 875-1000 Obelisk Desktop PC series, OMEN by HP Obelisk Desktop 875-0000ne, OMEN by HP Obelisk Desktop 875-0000nf, OMEN by HP Obelisk Desktop 875-0000np, OMEN by HP Obelisk Desktop 875-0000nt, OMEN by HP Obelisk Desktop 875-0000nv, OMEN by HP Obelisk Desktop 875-0000nw, OMEN by HP Obelisk Desktop 875-0000nx, OMEN by HP Obelisk Desktop 875-0000ur, OMEN by HP Obelisk Desktop 875-0001nc, OMEN by HP Obelisk Desktop 875-0001nj, OMEN by HP Obelisk Desktop 875-0001nn, OMEN by HP Obelisk Desktop 875-0001np, OMEN by HP Obelisk Desktop 875-0001nt, OMEN by HP Obelisk Desktop 875-0001nv, OMEN by HP Obelisk Desktop 875-0001nw, OMEN by HP Obelisk Desktop 875-0001nx, OMEN by HP Obelisk Desktop 875-0001ur, OMEN by HP Obelisk Desktop 875-0002nf, OMEN by HP Obelisk Desktop 875-0002nl, OMEN by HP Obelisk Desktop 875-0002nn, OMEN by HP Obelisk Desktop 875-0002np, OMEN by HP Obelisk Desktop 875-0002ns, OMEN by HP Obelisk Desktop 875-0002nt, OMEN by HP Obelisk Desktop 875-0002nv, OMEN by HP Obelisk Desktop 875-0002nw, OMEN by HP Obelisk Desktop 875-0002ur, OMEN by HP Obelisk Desktop 875-0003nc, OMEN by HP Obelisk Desktop 875-0003nl, OMEN by HP Obelisk Desktop 875-0003nn, OMEN by HP Obelisk Desktop 875-0003ns, OMEN by HP Obelisk Desktop 875-0003nt, OMEN by HP Obelisk Desktop 875-0003nv, OMEN by HP Obelisk Desktop 875-0003ur, OMEN by HP Obelisk Desktop 875-0004nf, OMEN by HP Obelisk Desktop 875-0004ng, OMEN by HP Obelisk Desktop 875-0004nl, OMEN by HP Obelisk Desktop 875-0004nn, OMEN by HP Obelisk Desktop 875-0004np, OMEN by HP Obelisk Desktop 875-0004ns, OMEN by HP Obelisk Desktop 875-0004nt, OMEN by HP Obelisk Desktop 875-0004nv, OMEN by HP Obelisk Desktop 875-0004ur, OMEN by HP Obelisk Desktop 875-0005na, OMEN by HP Obelisk Desktop 875-0005nc, OMEN by HP Obelisk Desktop 875-0005ng, OMEN by HP Obelisk Desktop 875-0005nn, OMEN by HP Obelisk Desktop 875-0005np, OMEN by HP Obelisk Desktop 875-0005ns, OMEN by HP Obelisk Desktop 875-0005nt, OMEN by HP Obelisk Desktop 875-0005nv, OMEN by HP Obelisk Desktop 875-0005ur, OMEN by HP Obelisk Desktop 875-0006ng, OMEN by HP Obelisk Desktop 875-0006nn, OMEN by HP Obelisk Desktop 875-0006ns, OMEN by HP Obelisk Desktop 875-0006nt, OMEN by HP Obelisk Desktop 875-0006nv, OMEN by HP Obelisk Desktop 875-0006ur, OMEN by HP Obelisk Desktop 875-0007nc, OMEN by HP Obelisk Desktop 875-0007ng, OMEN by HP Obelisk Desktop 875-0007ni, OMEN by HP Obelisk Desktop 875-0007ns, OMEN by HP Obelisk Desktop 875-0007nt, OMEN by HP Obelisk Desktop 875-0007nv, OMEN by HP Obelisk Desktop 875-0007ur, OMEN by HP Obelisk Desktop 875-0008nf, OMEN by HP Obelisk Desktop 875-0008ns, OMEN by HP Obelisk Desktop 875-0008nt, OMEN by HP Obelisk Desktop 875-0008ur, OMEN by HP Obelisk Desktop 875-0009, OMEN by HP Obelisk Desktop 875-0009na, OMEN by HP Obelisk Desktop 875-0009nf, OMEN by HP Obelisk Desktop 875-0009ng, OMEN by HP Obelisk Desktop 875-0009nq, OMEN by HP Obelisk Desktop 875-0009nt, OMEN by HP Obelisk Desktop 875-0009nv, OMEN by HP Obelisk Desktop 875-0009ur, OMEN by HP Obelisk Desktop 875-0010, OMEN by HP Obelisk Desktop 875-0010na, OMEN by HP Obelisk Desktop 875-0010ur, OMEN by HP Obelisk Desktop 875-0011, OMEN by HP Obelisk Desktop 875-0011ur, OMEN by HP Obelisk Desktop 875-0012na, OMEN by HP Obelisk Desktop 875-0012ur, OMEN by HP Obelisk Desktop 875-0013nf, OMEN by HP Obelisk Desktop 875-0013ur, OMEN by HP Obelisk Desktop 875-0014, OMEN by HP Obelisk Desktop 875-0014ur, OMEN by HP Obelisk Desktop 875-0015ng, OMEN by HP Obelisk Desktop 875-0015ur, OMEN by HP Obelisk Desktop 875-0016na, OMEN by HP Obelisk Desktop 875-0016ur, OMEN by HP Obelisk Desktop 875-0017ur, OMEN by HP Obelisk Desktop 875-0018na, OMEN by HP Obelisk Desktop 875-0018ur, OMEN by HP Obelisk Desktop 875-0019, OMEN by HP Obelisk Desktop 875-0019nf, OMEN by HP Obelisk Desktop 875-0019ng, OMEN by HP Obelisk Desktop 875-0019ur, OMEN by HP Obelisk Desktop 875-0020, OMEN by HP Obelisk Desktop 875-0020ng, OMEN by HP Obelisk Desktop 875-0020rz CTO, OMEN by HP Obelisk Desktop 875-0020ur, OMEN by HP Obelisk Desktop 875-0021ng, OMEN by HP Obelisk Desktop 875-0021ur, OMEN by HP Obelisk Desktop 875-0022ur, OMEN by HP Obelisk Desktop 875-0024, OMEN by HP Obelisk Desktop 875-0024ng, OMEN by HP Obelisk Desktop 875-0025ng, OMEN by HP Obelisk Desktop 875-0029, OMEN by HP Obelisk Desktop 875-0029nf, OMEN by HP Obelisk Desktop 875-0029ng, OMEN by HP Obelisk Desktop 875-0030ng, OMEN by HP Obelisk Desktop 875-0030qd CTO, OMEN by HP Obelisk Desktop 875-0032ng, OMEN by HP Obelisk Desktop 875-0035qe, OMEN by HP Obelisk Desktop 875-0039, OMEN by HP Obelisk Desktop 875-0039nb, OMEN by HP Obelisk Desktop 875-0040nf, OMEN by HP Obelisk Desktop 875-0041nb, OMEN by HP Obelisk Desktop 875-0043nf, OMEN by HP Obelisk Desktop 875-0044nb, OMEN by HP Obelisk Desktop 875-0044nf, OMEN by HP Obelisk Desktop 875-0047nf, OMEN by HP Obelisk Desktop 875-0049, OMEN by HP Obelisk Desktop 875-0050, OMEN by HP Obelisk Desktop 875-0050na, OMEN by HP Obelisk Desktop 875-0059, OMEN by HP Obelisk Desktop 875-0060, OMEN by HP Obelisk Desktop 875-0067nf, OMEN by HP Obelisk Desktop 875-0068nf, OMEN by HP Obelisk Desktop 875-0069, OMEN by HP Obelisk Desktop 875-0070, OMEN by HP Obelisk Desktop 875-0071jp, OMEN by HP Obelisk Desktop 875-0071nf, OMEN by HP Obelisk Desktop 875-0072a, OMEN by HP Obelisk Desktop 875-0075d, OMEN by HP Obelisk Desktop 875-0075nf, OMEN by HP Obelisk Desktop 875-0075no, OMEN by HP Obelisk Desktop 875-0076nf, OMEN by HP Obelisk Desktop 875-0080, OMEN by HP Obelisk Desktop 875-0083nf, OMEN by HP Obelisk Desktop 875-0086nf, OMEN by HP Obelisk Desktop 875-0087nf, OMEN by HP Obelisk Desktop 875-0092nf, OMEN by HP Obelisk Desktop 875-0093nf, OMEN by HP Obelisk Desktop 875-0094nf, OMEN by HP Obelisk Desktop 875-0096nf, OMEN by HP Obelisk Desktop 875-0097nf, OMEN by HP Obelisk Desktop 875-0098no, OMEN by HP Obelisk Desktop 875-0099ng, OMEN by HP Obelisk Desktop 875-0099no, OMEN by HP Obelisk Desktop 875-0100ng, OMEN by HP Obelisk Desktop 875-0102nf, OMEN by HP Obelisk Desktop 875-0140nb, OMEN by HP Obelisk Desktop 875-0146nb, OMEN by HP Obelisk Desktop 875-0149nb, OMEN by HP Obelisk Desktop 875-0151nb, OMEN by HP Obelisk Desktop 875-0171nb, OMEN by HP Obelisk Desktop 875-0184nd, OMEN by HP Obelisk Desktop 875-0186nb, OMEN by HP Obelisk Desktop 875-0198nb, OMEN by HP Obelisk Desktop 875-0199nb, OMEN by HP Obelisk Desktop 875-0201jp, OMEN by HP Obelisk Desktop 875-0202a, OMEN by HP Obelisk Desktop 875-0203a, OMEN by HP Obelisk Desktop 875-0219nb, OMEN by HP Obelisk Desktop 875-0226nb, OMEN by HP Obelisk Desktop 875-0230nb, OMEN by HP Obelisk Desktop 875-0301ng, OMEN by HP Obelisk Desktop 875-0303ng, OMEN by HP Obelisk Desktop 875-0305ng, OMEN by HP Obelisk Desktop 875-0366nz, OMEN by HP Obelisk Desktop 875-0400nz, OMEN by HP Obelisk Desktop 875-0405nz, OMEN by HP Obelisk Desktop 875-0407nz, OMEN by HP Obelisk Desktop 875-0444nz, OMEN by HP Obelisk Desktop 875-0499nz, OMEN by HP Obelisk Desktop 875-0500nd, OMEN by HP Obelisk Desktop 875-0500nd 875-0103nf, OMEN by HP Obelisk Desktop 875-0501ng, OMEN by HP Obelisk Desktop 875-0507nz, OMEN by HP Obelisk Desktop 875-0600nz, OMEN by HP Obelisk Desktop 875-0602nz, OMEN by HP Obelisk Desktop 875-0605nz, OMEN by HP Obelisk Desktop 875-0662nz, OMEN by HP Obelisk Desktop 875-0664nz, OMEN by HP Obelisk Desktop 875-0707nz, OMEN by HP Obelisk Desktop 875-0750nd, OMEN by HP Obelisk Desktop 875-0772nz, OMEN by HP Obelisk Desktop 875-0799nz, OMEN by HP Obelisk Desktop 875-0800no, OMEN by HP Obelisk Desktop 875-0800nz, OMEN by HP Obelisk Desktop 875-0802nz, OMEN by HP Obelisk Desktop 875-0804nz, OMEN by HP Obelisk Desktop 875-0810no, OMEN by HP Obelisk Desktop 875-0818no, OMEN by HP Obelisk Desktop 875-0899nz, OMEN by HP Obelisk Desktop 875-0900nd, OMEN by HP Obelisk Desktop 875-0900ng, OMEN by HP Obelisk Desktop 875-0900nz, OMEN by HP Obelisk Desktop 875-0902nz, OMEN by HP Obelisk Desktop 875-0904ns, OMEN by HP Obelisk Desktop 875-0905no, OMEN by HP Obelisk Desktop 875-0905ns, OMEN by HP Obelisk Desktop 875-0907ns, OMEN by HP Obelisk Desktop 875-0907nz, OMEN by HP Obelisk Desktop 875-0910ns, OMEN by HP Obelisk Desktop 875-0911ns, OMEN by HP Obelisk Desktop 875-0912ng, OMEN by HP Obelisk Desktop 875-0912ns, OMEN by HP Obelisk Desktop 875-0913no, OMEN by HP Obelisk Desktop 875-0916ng, OMEN by HP Obelisk Desktop 875-0917ng, OMEN by HP Obelisk Desktop 875-0920ns, OMEN by HP Obelisk Desktop 875-0926ng, OMEN by HP Obelisk Desktop 875-0945ns, OMEN by HP Obelisk Desktop 875-0990ns, OMEN by HP Obelisk Desktop 875-0999ns, OMEN by HP Obelisk Desktop PC - 875-100 CTO

Systèmes d'exploitation concernés : Non applicable

Logiciels concernés : Non applicable

ID de référence croisée de communication de support : IA06268192

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration.The information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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